What Is Incivility In Your Organisation Costing You?
With thanks to Daniel Pink* for recommending this Ted Talk in his latest newsletter.
Imagine measuring the cost of not being civil to colleagues and co-workers?
What if you could prove that being unkind to people at work, through constant scathing remarks, inhospitable feedback and more, was costing your business a lot of money.
Through my work with many and varied organisations I have learned of the effort and extent some people will go to undermine colleagues and play office politics. The research of Christine Porath and her colleagues is truly enlightening and staggering. Using her research as well as some vital - what you can do about it principles and methods, this is a very worthwhile 15 minutes of viewing.
One big name to step forward and share their estimate of what incivility was costing them is Cisco, it’s worth clicking the link to hear that alone.