Selling Certainty

Sales Training, Management Development & Executive Coaching

We engage, entertain, and educate your customer-facing teams, equipping them to become skilled communicators, revitalising your sales culture.

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What we do

In today’s fiercely competitive business environment, your success is our priority. Our customised training programmes and coaching services are designed to address your specific challenges.

Begin the conversation with us today and join us on a journey towards achieving sales excellence and remarkable growth together. Let’s turn your vision into Reality.

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How we work with you...

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Diagnosis & consultancy

Share your challenges and goals. We'll assess your customer experience firsthand and uncover issues damaging your business. Then, we'll design the best training content to address them.

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Design & delivery

We’ll create a dynamic, custom training programme for you, incorporating real-world scenarios. Our two-trainer events breathe life into the content, inspiring your team to elevate their skills and capabilities.

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Landing & embedding change

Your project will feature continuous support with team leader and manager training, coaching, leadership, and access to training materials. Our partnership is the driving force behind improving your sales culture.

The Podcasts

Subscribe now on your favourite podcast platform and join the conversation!

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The Blog

Explore inspirational blogs on varied, relatable topics allowing you to access valuable content at your own pace.

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The Videos

Explore the world of sales and management on our YouTube channel. Subscribe now to level-up your business know-how!

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Latest insights...

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Ageism Bias in Contact Centres

Article

In the realm of customer service, biases get in the way of exceptional service delivery.

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Contact Centre Focus - Ageism Bias in Contact Centres

Podcast Episode

Have you ever caught yourself jumping to conclusions about someone based on their age or financial status?

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Tipping, Service Charges, Brand Charges… What is Happening with This ‘Grey Area’?

Article

The act of tipping, while commonplace, remains one of the most intricate social customs we engage in regularly.

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Bob & Jeremy's Conflab - Tipping, Service Charges, Brand Charges… What is Happening with This ‘Grey Area’?

Podcast Episode

Ever been caught at the end of a meal, wallet in hand, wondering just how much to tip — or if at all?

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Businesses – How Do You Buy? How Do Companies Sell to You? B2B Selling in a Hybrid World

Article

In the constantly evolving landscape of B2B sales and marketing, businesses are facing a new set of challenges and opportunities in the hybrid world.

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Empowering Your Teams – Free Up Time & Focus on Valuable Work

Article

In today's competitive business environment, empowering teams is more than a trend; it's a necessity, especially in high-stakes areas like contact centres.

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Contact Centre Focus - Empowering Your Teams – Free Up Time & Focus on Valuable Work

Podcast Episode

Are you constantly the go-to problem solver in your contact centre?

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Bob & Jeremy's Conflab - B2B Buying & Selling in a Hybrid Work World

Podcast Episode

How do you get through to a company's decision-maker in the age of remote work?

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Selling More: Is It Down to Behavioural Science or Just BS?

Article

Some will claim that in the world of sales, staying ahead of the curve requires more than just traditional techniques; they say it demands an understanding of human behaviour and psychology.

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Bob & Jeremy's Conflab - Selling More: Is It Down to Behavioural Science or Just BS?

Podcast Episode

What makes a sales strategy irresistible? This episode promises to change your approach to sales and sales training through the lens of behavioural science.

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Contact Centres - Stop Using Manager Controlled Offers!

Article

In your contact centre, the negotiation process with customers should be a professional and finely choreographed verbal dance!

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Contact Centre Focus - Stop Using Manager Controlled Offers!

Podcast Episode

How often do you have to ask a manager for permission to use an offer?