Customer Service Training

How do you keep your customers interested? There are many ways to answer this question and for us at Reality Training, it's about the structure of the conversation and the effectiveness of the language you use.

Reality Training Customer Service Training

5 Principles of Sales through Service: Our featured Programme

At Reality Training, we have tailored our Customer Service Training to thousands of salespeople across the UK, Europe, India and the US. In fact, our most popular programme, the 5 Principles of Sales through Service, has consistently delivered improved sales conversion rates for organisations in five different states in the US, India and the Philippines.

The 5 Principles programme prepares any agent, consultant or customer service person to take any tentative enquiry, turn them into a new customer, and then manage their expectations and relationship with your organisation.

Clients currently using their own bespoke version of The 5 Principles include Halfords, Dunelm, Kuoni and Co-Operative Travel.

Our Current Customer Service Training Courses

For more information on these or any of our Training Courses, please contact us below.

Contact Us