Contact Centre Readers

By Bob Morrell on October 19, 2021

We have launched a brand-new FREE podcast Contact Centre Focus – just for you.

Contact Centre Focus is available on the most popular podcast platforms, and will be a regular, 15-minute maximum, practical podcast.  Aimed at contact centre and call centre agents, advisors, team leaders, sales managers and heads of site.

Presented by Bob and Jeremy, with over 20 years’ experience as trainers, and with thousands of people in contact centres trained Worldwide, we will give you the very best of our content and tips.

Please subscribe to Contact Centre Focus and make sure your colleagues do the same – and together we’ll improve the work, the conversations, and your results!

Visit our webpage to see all episodes