Contact Centre Focus - Podcast

You can improve your working life and your results in your contact centre!

Contact Centre Focus will bring you short episodes that focus in on hot topics or subjects that keep coming up because they never get fixed!

Your hosts and the team at Reality Training have trained in contact centre environments around the world. Their sales and service models and principles are being used by advisors, managers and leaders in Europe, North America, India the Philippines. Our purpose is to make contact centres fit for the modern world.

As we continue our work face to face and virtually, we’ll be letting you know how you can make a difference.

Make sure you take the important action of subscribing so you don’t miss out on any of the ideas and information we’ll be sharing with you.