A few weeks ago, we conducted a poll on LinkedIn asking the question above. The response was 70/30 – Yes, it is becoming too personal. This could be partly because of the pandemic, and a migration...

Over the last 3 weeks we’ve been back in front of actual people. We’ve delivered days of training to groups of 30, spoken at a retail conference, and attended projects in Birmingham and Leeds...

Buying training isn’t an easy job. You have some people asking how much? Others how long? And once you’ve bought the development programme you need to prove it has worked.

Over the years we...

Bob and I had our first live conference session in two years this week. It makes a big difference seeing people’s whole bodies rather than their stamp sized faces!

We were able to take some...

We have launched a brand-new FREE podcast Contact Centre Focus – just for you.

Contact Centre Focus is available on the most popular podcast platforms, and will be a regular, 15-minute...