Bob Morrell on March 8, 2016

The internet has created an entire marketing revolution. Indeed, I remember the days when we had courses to show us what a web site actually was!

We were told then that within a few years...

Ann Harris on March 7, 2016

As a great enthusiast of all things film, I love nothing more than watching new movies at my local cinema, and then discussing everything about it afterwards.  I spend a lot of time, with friends...

Bob Morrell on February 18, 2016

I came to a conclusion at the end of last year that Sales Management as we know it, or at least as so many people know is dead, or at the very least dying.

Sales Management in many...

Bob Morrell on February 4, 2016

According to the authors of The Financial Times Guide to Business Training, the UK spent £40 bn on business training and this was a little more than the education budget.

In Dina Medland’s...

Jeremy Blake on February 4, 2016

‘By “Don’t Ask If – ask which”, I mean you should always frame your words, (especially at the close) so that you give the prospect a choice between something and something, never between SOMETHING...

Jeremy Blake on February 3, 2016

Our top tips for successful call centre management are all about the future. The key to managing call centres effectively is to be planning ahead constantly so that service consistency matches the...

Jeremy Blake on January 25, 2016

If you started in telesales in the 80’s or 90’s, or even the early noughties, you were likely to have been on an induction programme that told you about the importance of Listening. If you were...

Jeremy Blake on January 21, 2016

Bob and I had the good fortune to see Dame Edna Everage live at The Globe Travel Awards last Thursday. I’ve been a fan since I first saw her on television in the 1980s.

She gave us twenty...

Bob Morrell on January 6, 2016

On a recent holiday in the Canaries, we went for lunch in an Asian themed restaurant. This was in a brand new retail park that had some fantastic shops and this restaurant offered us some welcome...

Bob Morrell on January 6, 2016

In the same retail park as that of the previous blog post, we came across two bizarre situations. Designer brands had opened large shops there selling full ranges of clothes. Now the Canary...

Bob Morrell on December 11, 2015