Reality Training are excited to announce that we have launched a new programme for Team Leaders.
From our experience on projects and partnerships with our clients lasting between two and...
“I just need to think about it”.
“It’s not a good time, I will get it another time.”
“It’s too expensive.”
“I need to check with my partner.”
“I will buy it next...
My weekend sales job during my first year studying drama, and I use the word 'studying' loosely, sees me selling clothes at The Gap on Saturdays.
I’d had training in clothes and how to fold...
The higher up you go within an organisation, the bigger the decisions, or the consequences of those decisions, get. Either way there also seems to be an ever growing population of managers who run...
One of the current focuses of many brands is the empowerment of their staff and managers through training and enablement, which generates engagement.
Whilst all these are essential they are...
A few years ago I rang my children's nursery to let them know I was coming to get them early. The phone was picked up and I was hit with, “Hi you’re through to Made Up Nursey, Its Jackie speaking...
My Father was a fine golfer and had a handicap of 4 when he was 14. This was in 1943.
He was good enough to have become a pro and yet he was discouraged by his parents, and instead he...
Before we consider business, let us consider school. Were you competing on your own when you were at school, is your son or daughter flying solo, or are they already delegating?
Malcolm...
Over fifteen years ago, Jeremy and myself both worked for different companies. I had moved from Ziff Davis to Expedia, and Jeremy was with Yellow Pages.
What those organisations didn’t know...
After a visit to my local gym I popped into my local supermarket to get some food. On arrival, because I wasn’t wearing my usual clothes, I had no change on me, to use a £1 coin to access a...
10 years ago, Reality Training shared an office in Tunbridge Wells with a design agency. It was a happy arrangement that lasted for some years. The parade of shops that our business centre sat...
When I received an email offering a potential opportunity to film and document a journey in Liberia for a group of coaches and leaders, I didn’t know what to think.
Apprehensive at first, I...
This blog post is aimed at any Sales Managers, Sales Directors and Salespeople who are curious about sales techniques.
Like many, I have been enjoying the Georgian romp that is ‘Taboo’ on a...
Twenty years ago, I was teaching English as a foreign language at St Clare’s Oxford on their summer school.
On our first day of induction training I met my fellow teachers for what would be...
A friend of mine recently went to work in Spain. From his central city offices, he and a multi-cultural team all work together to achieve service excellence and productivity.
He has one...
This month, the Reality Training team took part in our biannual Team Building day. This time, it was the turn of Bob Morrell. As usual, the day was planned in secret, and only Bob knew what the...
To answer this question, we must first define what a Sales Manager ‘with targets’ actually does.
1. Creates the targets.
2. Have them amended by someone higher up.
3....
More and more, organisations are moving away from the stereotypical office cubical environment, to a more freer moving, flexible style of working. Why is this? At first glance, it would seem...
We are currently developing and installing a lot of sales and service models into large organisations.
Typically anything between 2,000 and 7,0000 sales and service people, managers,...
Whenever we meet new potential clients or embark on a new project, we always mystery shop the brand first to get an immediate gauge on the service standards currently on show.
In some cases...