In March Reality Training turns 21, twenty-one years since we set up the business!

To celebrate this milestone, we shall be creating some resources and doing a number of things to mark the...

'Not De Niro'

An insight from running our Open Courses.

Sometimes when using Zoom or other web conferencing options, it seems you and your customer are even closer than you would be...

This is the ‘what happens next’ question. When a customer has bought your most valuable item or service, which they may have grown towards having first bought your entry level product, what can...

The pandemic has made us all slaves to virtual working and that has meant even more meetings. If someone says to you that they are in ‘back to back’ meetings, then most of the time they mean ‘I’m...

When working with managers, one of the most common reaction to coaching is; ‘I never have time’.

Other priorities take precedence over actually working to improve your team and their skills...