We are all creatures of habit. If we spend our days on the telephone or meeting with different people about the same subject (selling the same things) then those habits become hugely ingrained....

I went into a local bank to open two accounts up for my teenage sons. We were served quickly and efficiently by a bank employee who helped us to set up the accounts and pay in the accumulated...

If you aren't a reader and are more of a listener this short post is for you.

Instead of recommending my three favourite business books of last year, (I will recommend one at the end) I'm...

It’s been a few years since we found subjects we were excited to write about, but we have now begun writing not one, but two new books!

Yesterday Bob and I spent the day sharing our ideas...

On a recent visit to Moss Bros, I was trying to buy a suit for my son for sixth form. The gentleman who served me was polite, direct, persuasive, and assumptive. He picked up shoes, shorts, ties,...