Everyday you are confronted with choices. Which shirt to wear, which shoes, what to have for breakfast, whether you should put a wash on or hang out the washing; and this is before you have even...

1. What is the truth behind the CV? Most salespeople will produce a CV that smacks of super sales skills and masks a reality of mediocre achievements. That’s a given. So what is the truth behind...

At a recent travel conference we presented a session on time management. Whilst delivering this to a group of successful travel homeworkers, we reflected on the many presentations we have seen...

During my first week at Drama school in the September of 1990, Jonathan David, our Head of Drama, taught me a major lesson, perhaps the most important lesson I was to learn from my time studying...

On a recent holiday, my son wanted a Real Madrid football strip. He and his mother had already seen one he liked (the away kit, Ronaldo’s name on the back) and had been offered it for 40 euros. I...

Over the ten years I have been coaching successful leaders I have collated a list of over 150 “Great Coaching Questions”. They sit in my desk draw and I enjoy reviewing them from time to time. I...

I’m back from a glorious week in Devon where my family relaxed in Grandma’s immobile mobile home for the week.

We spent time on the beach and it hardly rained. We visited all of the nearby...

The internet has created an entire marketing revolution. Indeed, I remember the days when we had courses to show us what a web site actually was!

We were told then that within a few years...

As a great enthusiast of all things film, I love nothing more than watching new movies at my local cinema, and then discussing everything about it afterwards.  I spend a lot of time, with friends...

I came to a conclusion at the end of last year that Sales Management as we know it, or at least as so many people know is dead, or at the very least dying.

Sales Management in many...

According to the authors of The Financial Times Guide to Business Training, the UK spent £40 bn on business training and this was a little more than the education budget.

In Dina Medland’s...

‘By “Don’t Ask If – ask which”, I mean you should always frame your words, (especially at the close) so that you give the prospect a choice between something and something, never between SOMETHING...

Our top tips for successful call centre management are all about the future. The key to managing call centres effectively is to be planning ahead constantly so that service consistency matches the...

If you started in telesales in the 80’s or 90’s, or even the early noughties, you were likely to have been on an induction programme that told you about the importance of Listening. If you were...

Bob and I had the good fortune to see Dame Edna Everage live at The Globe Travel Awards last Thursday. I’ve been a fan since I first saw her on television in the 1980s.

She gave us twenty...

On a recent holiday in the Canaries, we went for lunch in an Asian themed restaurant. This was in a brand new retail park that had some fantastic shops and this restaurant offered us some welcome...

In the same retail park as that of the previous blog post, we came across two bizarre situations. Designer brands had opened large shops there selling full ranges of clothes. Now the Canary...