Almost every leader at a company or organisation knows who their few best clients are. If you're one of these people you have most probably told yourself …."It would be terrible if my...

Your company's success relies a lot on key accounts, and being able to manage them properly ensures the growth and achievement of your business goals.

We have a Key...

I have been fighting against my ageing eyesight for some years. I had a test a couple of years ago with Tanya from Ireland, and she explained that my vision was 20/20 – but that I would need...

Many of today’s salespeople know their prospects or they’re engaged in renewals it seems with every passing year the ability, let alone enthusiasm to contact people to buy your products and...

Disloyal bonding is when somebody representing a customer talks down about an aspect of the business, the whole organisation or individuals or process within it, in an attempt to bond with the...