On a recent trip to Sweden I used planes, trains, buses, trams and ferries. Let me give you a...
Machine Learning, Computer Vision, AI and so on goes the voiceover introduction of the Amazon Go Video, click...
In 1993 I was working as a waitress in a cocktail bar, that much is true....... Alright, a waiter, in Café Boheme in Soho where I had moved from behind the bar making cocktails. I had...
As Debenhams issues another profit warning, hot on the heels of House of Fraser announcing...
Yet another retailer is going to the wall with over 5000 jobs lost! This is another tragedy where retailers are putting concept over capability. The idea of a pound shop should be so simple; fill...
So House of Fraser is to close some stores in order to stay afloat. This is very sad news coming as it does after so many other retail brands who have suffered at the hands of changing habits....
'Apologise for any inconvenience.' We hear this so often but what does it mean? On this current trip I’ve heard it in relation to:
Late arrival into Kings Cross.
Late Departure...
Jeremy and I have spoken at many company and association conferences in the last 16 years. Our experiences prompted us to write our guide to conferences ‘Unforgettable’ which is available from our...
It is said that Mothercare has a 25% market share in buggys and cots and larger items. Yet in their own statement they now make 43% of their sales online.
What this says to me is that their...
Many of us watched the Royal Wedding this week and enjoyed the splendour and romance of this beautiful day. The weather, backdrop and participants presented a wonderful advert of our country to...
What are you networking for?
Responding to the question you dread.
Whether you are new to business or you’ve been working since the 1950s, chances...
Last week we celebrated a milestone for Reality Training. Ann Harris our Operations Manager, has been with us, for better, for worse, for 10 years!
When I first met Ann she had two young...
LinkedIn has a new and worrying trend. So I have a number of job titles, I am an MD of a training company, I am an executive coach and I am a consultant. That’s specifically what I do for a living...
A recent Saturday in shorts was a first for many of us here in the UK and after six hours of gardening my face had truly caught the sun.
As I walked my dog around some local woods there was...
With the changing of the clocks, overnight we are handed an extra hour of daylight. The question is what are you going to do with it?
In the Nordics this is the beginning of seasons where...
Exhibitions are still popular, and the access they offer for face to face interactions and creating relationships is impressive. Attending a show at the Exel recently I wandered through one that...
So another 1000 jobs in retail go and 60 stores shut.
I was in New Look a few years ago, and I remember squeezing through the rails, and trying to find some space to stand as people pushed...
We commented recently on the Toys R Us situation – and now they’re gone, on the same day that Maplin goes. Over 5,000 people out of a job and big questions around ‘how this could happen?’ filling...