Jeremy Blake on November 11, 2021

Buying training isn’t an easy job. You have some people asking how much? Others how long? And once you’ve bought the development programme you need to prove it has worked.

Over the years we...

Jeremy Blake on November 9, 2021

Bob and I had our first live conference session in two years this week. It makes a big difference seeing people’s whole bodies rather than their stamp sized faces!

We were able to take some...

Bob Morrell on October 19, 2021

We have launched a brand-new FREE podcast Contact Centre Focus – just for you.

Contact Centre Focus is available on the most popular podcast platforms, and will be a regular, 15-minute...

Bob Morrell on October 5, 2021

This play was first written and performed between 1599 and 1601 – so it is over 400 years old. At that time, people believed in the ‘divine right of Kings’ and it was also the time of the wars of...

Bob Morrell on October 5, 2021

In Hamlet, there are many points of humour used by Shakespeare to break up what is ultimately a tragedy. The prince must persuade the players to a) perform a story that will expose his father’s...