Bob Morrell on September 23, 2021

I have been fighting against my ageing eyesight for some years. I had a test a couple of years ago with Tanya from Ireland, and she explained that my vision was 20/20 – but that I would need...

Jeremy Blake on September 14, 2021

Disloyal bonding is when somebody representing a customer talks down about an aspect of the business, the whole organisation or individuals or process within it, in an attempt to bond with the...

Bob Morrell on August 12, 2021

We are all creatures of habit. If we spend our days on the telephone or meeting with different people about the same subject (selling the same things) then those habits become hugely ingrained....

Bob Morrell on August 10, 2021

I went into a local bank to open two accounts up for my teenage sons. We were served quickly and efficiently by a bank employee who helped us to set up the accounts and pay in the accumulated...

Jeremy Blake on July 8, 2021

It’s been a few years since we found subjects we were excited to write about, but we have now begun writing not one, but two new books!

Yesterday Bob and I spent the day sharing our ideas...