We recently completed our first set of Open programmes in sales and frontline management. A great insight that came from the mix of different businesses on the sales course was the fact many...
NPS or Net Promoter Score is that survey you are given at the end of a transaction – either face to face, on the phone or online. They ask you to score the service out of 10. A 9 or a 10 means...
Live and launched…our new Audio Book.
The Perfect Storm, 30 Ways to Drive Your Business.
By Bob Morrell and Jeremy Blake
...
This week we kicked off our new Open Programme, Frontline Management – essential skills for sales managers and team leaders.
In the current climate, all businesses are looking to their...
Remember those far away days when you’d suggest to a friend a day spent shopping, with a nice lunch and a mooch around the shops? Those days feel like a distant memory at the moment. We avoid busy...
We ran the second in a series of Zoom debates, arguing for, and against, a World Thriving without Employees. (i.e. all becoming self- employed).
Joined by an audience including Barbara...
“Martha”, I ask my fourteen year old, “what are you most looking forward to when face to face restrictions are lifted?”
A long pause, then, “just seeing my friends and being back at school...
In 2003-4 we were a fledgling business and had several revenue streams.
One of these was to act as marketing consultants for many small businesses. We had a portfolio of different clients...
Around this time in 1990 I was completing my last painting for my A level in Art. I was in the village near my school and painting a section of the church.
I heard a lot of laughter as a...
When I was a new Account Manager, with my territory, company car and mobile phone, I travelled around Central England and West London, selling advertising to large companies.
Every month,...
How to look for new gaps and ways to serve the changing marketplace
In 2002 Bob and I launched Reality Advertising Partnership. Following Bob’s time in media sales for...
A couple of our daily videos which we broadcast on Facebook, have had a very high audience and it’s because we focused on someone famous, firstly Florence Nightingale and secondly with some quotes...
Announcing Your New Video Conference Speaking Double Act
Bob Morrell and Jeremy Blake have spoken at over 50 conferences and events.
Whether you have people in...
The Visual Contact Centre
There are 27.8 million households in the UK according to The ONS and we can say that a good proportion of them, right now, have more members of...
Travel is an industry that is ahead of others when it comes to homeworking. Other companies are having to attempt homeworking for the first time and it’s not easy.
Some managers who see...
When I look back on what led us to begin our business nearly 20 years ago, one of the reasons was trying to answer this question.
As an employee you work your hours, draw your salary and...
Over the last 18 months I have eaten in more than my usual share of chain restaurants all around the UK. Amongst some excellent meals I have noticed three troubling trends, which I fear, if not...
I still have the thank you letter that mattered the most to me during my time at Yellow Pages.
It was from the HR director for a firm that sold and hired plant machinery. It wasn’t a throw...
Leaders and managers need to spend less time focusing on the result, the output of their team’s efforts.
Talking about results, good, bad, hit or missed, doesn’t change them, whether you...
You are a good listener. Friends talk to you. You can keep a secret too. Listening to friends and families, of course, may be easier than listening to colleagues or customers.
Is that true...