Bob Morrell on March 28, 2023

Did you know that outbound contact centres in Britain have been around since 1985? As consumers we receive calls more often than ever, but most outbound calls are not necessarily cold calls. A...

Bob Morrell on March 10, 2023

Retention is probably the wrong word to use to describe this activity. What we’re talking about is reselling. Customers call in and say “Look, I’m paying too much for this annual subscription…”...

Bob Morrell on May 3, 2022

We recorded a podcast recently for our ‘Bob & Jeremy’s Conflab’ channel which I am expanding on a little here. The paradox is simple. There are brands that know the potential lifetime value of...

Jeremy Blake on March 24, 2022

My wife and I had the strange sensation at the weekend, walking into a car showroom, as one of our cars is no longer fit for purpose.

Some years ago, I had three children I now have three...

Jeremy Blake on February 24, 2022

I'm going to talk about you for a moment. Let me close my eyes…At the start of this year, yes, it's coming through to me now…! You wanted to book a holiday and hold on, you were looking at...