Jeremy Blake on November 22, 2023

The Christmas season is upon us, and with it comes the notorious challenge of the office Christmas party, especially in the lively world of a Contact Centre. This bustling environment often throws...

Bob Morrell on November 9, 2023

Customer service has come a long way from its traditional role of merely handling complaints and answering customer queries. In today’s ever-changing world of business, the customer service...

Bob Morrell on October 20, 2023

Over the last 20 years, Reality Training has trained thousands of people in contact centres worldwide. These agents and advisors have 3 main methods of presenting prices to their customers:

...
Bob Morrell on October 19, 2023

Our recent Reality Training teambuilding day took us to a place which changed the course of the Second World War. 

In 1938, the War Office purchased a small estate in Buckinghamshire,...

Bob Morrell on September 4, 2023

Life has a habit of throwing us curveballs when we least expect it. Just when everything seems to be going smoothly, we find ourselves navigating challenging situations, and it can feel like our...