We recorded a podcast recently for our ‘Bob & Jeremy’s Conflab’ channel which I am expanding on a little here. The paradox is simple. There are brands that know the potential lifetime value of...

My wife and I had the strange sensation at the weekend, walking into a car showroom, as one of our cars is no longer fit for purpose.

Some years ago, I had three children I now have three...

I'm going to talk about you for a moment. Let me close my eyes…At the start of this year, yes, it's coming through to me now…! You wanted to book a holiday and hold on, you were looking at...

Reflection. You look in the mirror and what do you see? Are you looking through rose-tinted glasses? Or is the light too harsh and you are seeing imperfections that don’t exist to anybody else?...

We have launched a brand-new FREE podcast Contact Centre Focus – just for you.

Contact Centre Focus is available on the most popular podcast platforms, and will be a regular, 15-minute...