I have been fighting against my ageing eyesight for some years. I had a test a couple of years ago with Tanya from Ireland, and she explained that my vision was 20/20 – but that I would need...

Disloyal bonding is when somebody representing a customer talks down about an aspect of the business, the whole organisation or individuals or process within it, in an attempt to bond with the...

We are all creatures of habit. If we spend our days on the telephone or meeting with different people about the same subject (selling the same things) then those habits become hugely ingrained....

I went into a local bank to open two accounts up for my teenage sons. We were served quickly and efficiently by a bank employee who helped us to set up the accounts and pay in the accumulated...

It’s been a few years since we found subjects we were excited to write about, but we have now begun writing not one, but two new books!

Yesterday Bob and I spent the day sharing our ideas...