our blog
Browse through an assortment of blog posts by our very own experts and specialists. Our team has spent many years of delivering sales training and management development to a multitude of brands and partners. Here is where they impart their experience and knowledge they gained. Improve your understanding of the inner workings of your industry and how to apply this knowledge in your company’s day to day operations.
Someone recently observed to me that she thought that some men have it drummed into themselves, to never apologise. Or at least, to never apologise to a woman. In...
Executive Coaching is the fastest growing part of our business. One-to-one, confidential sessions focusing on asking the right questions to help each person find the...
With thanks to Daniel Pink* for recommending this Ted...
Inside: The guaranteed to please - company Christmas present to add to your secret santa....
The one thing that amazes you when you start working in a new industry, is the number of awards events that take...
This is a cracking Ted Talk from Lera Boroditsky that she gave at Ted Women last year.
...
What are you networking for?
Responding to the question you dread.
Whether you are new to business or you’ve been working since the 1950s, chances...
Last week we celebrated a milestone for Reality Training. Ann Harris our Operations Manager, has been with us, for better, for worse, for 10 years!
When I first met Ann she had two young...
A recent Saturday in shorts was a first for many of us here in the UK and after six hours of gardening my face had truly caught the sun.
As I walked my dog around some local woods there was...
Exhibitions are still popular, and the access they offer for face to face interactions and creating relationships is impressive. Attending a show at the Exel recently I wandered through one that...
Speaking at a recent event we were surprised at how willing the audience were to interact. A few years ago we did a series of conferences for retailers and travel companies and we were well...
‘We’re adding a little something to this month’s sales contest. First prize is a Cadillac Eldorado, Second prize is a set of steak knives, third prize is – you’re fired.’
‘Oh,...
Just before the summer break Reality Training ran two Brexit Briefing events.
These were developed to ensure business leaders learn what they have to do to support and inspire their sales...
You need to make your September Sales Meetings count as they lead into, what are for many people, the highest sales revenue generating months of the year.
Sales Meetings come down to...
The economic indicators are on a downward spiral. In fact, unless you are an exporter, you’re probably having a tough time to maintain your position, or match last year’s performance. As a...
Every time we go onto a web site it seems we end up being approached, gently, by a smiling avatar offering you a ‘chat’ interaction. Sometimes it’s right at the beginning, even before we’ve had a...
One of our customers is very naughty. What this person does is get us working on projects ahead of the official procedure. So when they are questioned on it, by a superior, the response is ‘well...
This summer we celebrated 15 years of being in business. This itself would seem to be achievement enough, however set that against our history then the fact that we are still in business after all...
As I type, someone is putting up a mystery shop results sheet on a staff noticeboard in a contact centre in Manchester, or Mumbai.
In the staff room of a retailer in South Devon or South...