If you were giving a broadcast to the nation that relied on slides, what would you do to make sure the presentation ran smoothly? Would you; a) Ask someone to move the slides on at your request,...
A characteristic of a good economic period is the fact that many businesses are able to successfully sell their higher priced products. People avoid and even ignore the less profitable areas of...
Reading through the feedback from our first set of courses it is clear that people had some concerns and anticipation, anxiety even, as they didn’t fully know what to expect....
If you had to make a choice between having better managers or better salespeople which would you choose?
It’s a good debate to have, but it is also a choice you don’t have to make. You can...
To celebrate the release of our first book on the Audible platform, we are taking parts of The Perfect Storm, 30 Ways to Drive Your Business and sharing excerpts and ideas with you.
One of...
We recently completed our first set of Open programmes in sales and frontline management. A great insight that came from the mix of different businesses on the sales course was the fact many...
NPS or Net Promoter Score is that survey you are given at the end of a transaction – either face to face, on the phone or online. They ask you to score the service out of 10. A 9 or a 10 means...
We have just wrapped (and it does feel like a film set at times), our two new open programmes.
Because we use Zoom and films and podcasts, I feel I should be saying “Roll Sound, Roll Film...
This is the name of a chapter in The Perfect Storm, 30 Ways to Drive Your Business.
Over the coming weeks and months Bob and I are going to be giving you excerpts...
Our recent Frontline Managers group threw up a fascinating insight. We focus on the importance of running specific sales meetings – meetings that concentrate solely on sales performance. The...
This week we kicked off our new Open Programme, Frontline Management – essential skills for sales managers and team leaders.
In the current climate, all businesses are looking to their...
This week our other new Open Programme began, How to Sell Right Now – the best way to boost sales results.
Whether you are a large business, a corporate, an SME, or start up, all business...
Before we consider business, let us consider school. Were you competing on your own when you were at school? Is your son or daughter flying solo, or are they already delegating?
Malcolm...
When Bob and I graduated as Practitioner Coaches with The Academy of Executive Coaching https://www.aoec.com/coaching/executive-...
As a leader you motivate people to do their best in the present, so that the future is better.
You, more than anyone, must keep the future in mind and be prepared to change and shape the...
We ran the second in a series of Zoom debates, arguing for, and against, a World Thriving without Employees. (i.e. all becoming self- employed).
Joined by an audience including Barbara...
“Martha”, I ask my fourteen year old, “what are you most looking forward to when face to face restrictions are lifted?”
A long pause, then, “just seeing my friends and being back at school...
When lockdown begun, we were so lucky that it coincided with a period of warm weather. During that period, as difficult as it was to adapt to being at home, the weather helped me stay positive. I...
In 2003-4 we were a fledgling business and had several revenue streams.
One of these was to act as marketing consultants for many small businesses. We had a portfolio of different clients...
Around this time in 1990 I was completing my last painting for my A level in Art. I was in the village near my school and painting a section of the church.
I heard a lot of laughter as a...