We’ve all been there – calling a contact centre, going through the automated system, pressing copious buttons, and having to answer numerous security questions in response to a computer voice. The...

Rehearsals for many events, speeches and presentations are very important. Many years ago, we were actors and so that’s our habit. We rehearse stuff. Many people don’t. If they did rehearse more,...

Some history
The tea break. It's important to a lot of people, and tea can be contentious!
Do you know when a bunch of North Americans tipped tea into the Boston River...

‘Motivation, Motivation, Motivation – the 3Ms’ Alan Latchley

Short Term Incentives 

These encourage short term behaviours. Which in the end is...

Our most popular podcast is ‘Dissecting the Obsession with Meetings’. We look at the way that meetings have accelerated in number up to, and then through the pandemic, to the point where the term...