Bob Morrell on March 4, 2024

One week on and my social media habits have changed hugely. After my blog on Tuesday I didn’t check my main social media apps until the weekend, and when I did it was only to check messages. Once...

Bob Morrell on February 27, 2024

Social media is an amazing distraction. It works out the kind of content that you like, in my case comedians, interviews, clips from great movies and tv series, and it serves them to me whenever I...

Bob Morrell on February 21, 2024

There is no way to set a sales target. It’s the oddest thing. We have been training managers for over 15 years and that one topic is one we have never trained because it doesn’t actually exist. A...

Bob Morrell on January 26, 2024

My first proper job, and by that, I mean a job that I actually wanted, as opposed to a job I had to do, was working in Telesales for a publisher. I was eighteen years old. We sold adverts into the...

Bob Morrell on January 15, 2024

Our latest Contact Centre Focus podcast episode is packed with top tips to turn every customer interaction into a positive experience. Let’s take a look at some of them here:

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