As a manager, re-contracting with your team is one of the most important things you can do. Let’s imagine you have been asked to coach your team in a new set of behaviours, something...

Nearly every business has a range of products and services for their customers and clients and yet salespeople seem to live in bronze package land.

Now there is lots of reasons for why...

We have launched a brand-new FREE podcast Contact Centre Focus – just for you.

Contact Centre Focus is available on the most popular podcast platforms, and will be a regular, 15-minute...

It is great to have an expertise in your profession. Being a King or a Queen of one trade is better than being a Jack of all. However, when it comes to all other of aspects of life on planet earth...

So today marks a small one year anniversary.  It’s the first year since we closed a sale over a virtual platform.

I used the first of all the closes that exist.

I asked “shall we go...