If we’re not careful, our contact centre could become another version of a factory where people show up, deliver the work and leave again, without energy, or commitment. That is not a healthy...
What are you working towards?
If you’re an advisor, then what does your work do to move towards a vision of success? Do you know what that is? If you’re a manager, do you know how your...
As you rise up the ladder of your career, there comes a point when you stop contributing to the results that inform decisions and start to actually make those decisions yourself.
At...
Whether you’re a frontline advisor or a seasoned director, embracing integrity in your contact centre is key to enhancing collaboration and boosting staff engagement. Here’s why:
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As someone who works in training and development, I know how internal departments can sometimes hinder the effectiveness of our approaches. When it comes to developing people, one crucial factor...
