Life has a habit of throwing us curveballs when we least expect it. Just when everything seems to be going smoothly, we find ourselves navigating challenging situations, and it can feel like our...

If we’re not careful, our contact centre could become another version of a factory where people show up, deliver the work and leave again, without energy, or commitment. That is not a healthy...

What are you working towards?

If you’re an advisor, then what does your work do to move towards a vision of success? Do you know what that is? If you’re a manager, do you know how your...

As you rise up the ladder of your career, there comes a point when you stop contributing to the results that inform decisions and start to actually make those decisions yourself.

At...

Whether you’re a frontline advisor or a seasoned director, embracing integrity in your contact centre is key to enhancing collaboration and boosting staff engagement. Here’s why:

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