Bob Morrell on October 19, 2021

We have launched a brand-new FREE podcast Contact Centre Focus – just for you.

Contact Centre Focus is available on the most popular podcast platforms, and will be a regular, 15-minute...

Jeremy Blake on July 1, 2021

It is great to have an expertise in your profession. Being a King or a Queen of one trade is better than being a Jack of all. However, when it comes to all other of aspects of life on planet earth...

Jeremy Blake on June 17, 2021

So today marks a small one year anniversary.  It’s the first year since we closed a sale over a virtual platform.

I used the first of all the closes that exist.

I asked “shall we go...

Bob Morrell on February 2, 2021

Sales Training is the Missing Link.

If you go back to 2005-7, before the financial crash, life was very different for us as consumers, and companies who ran contact...

Jeremy Blake on February 2, 2021

“I want some answers goddammit!” Said no one in real life ever. That line appears in thousands of Hollywood films usually spoken by someone military, who turns out to have less understanding than...