Jeremy Blake on October 22, 2020

We recently completed our first set of Open programmes in sales and frontline management. A great insight that came from the mix of different businesses on the sales course was the fact many...

Bob Morrell on October 22, 2020

NPS or Net Promoter Score is that survey you are given at the end of a transaction – either face to face, on the phone or online. They ask you to score the service out of 10.  A 9 or a 10 means...

Jeremy Blake on October 6, 2020

A delegate on one of our open programmes shared an insight which both shocked her and at the same time exposed the opportunity to her.

Taking the training while on furlough she can’t apply...

Jeremy Blake on September 10, 2020

This week we kicked off our new Open Programme, Frontline Management – essential skills for sales managers and team leaders. 

In the current climate, all businesses are looking to their...

Jeremy Blake on September 10, 2020

This week our other new Open Programme began, How to Sell Right Now  – the best way to boost sales results. 

Whether you are a large business, a corporate, an SME, or start up, all business...

Jeremy Blake on July 30, 2020

More magazines are sold in September than any other month of the year. After the summer people look to the future and want to know about what’s new and up and coming in whatever field their hobby...

Jeremy Blake on April 16, 2020

Announcing Your New Video Conference Speaking Double Act

Bob Morrell and Jeremy Blake have spoken at over 50 conferences and events.

Whether you have people in...

Jeremy Blake on April 2, 2020

The Visual Contact Centre

There are 27.8 million households in the UK according to The ONS and we can say that a good proportion of them, right now, have more members of...

Jeremy Blake on December 19, 2019

I ask the person handing me the coffee cup, “are your lids compostable?”  “I have no idea,” comes the reply.  I check the lid. 100% Compostable reads the embossed vegware.  “They are” I say!  “Oh...

Bob Morrell on August 19, 2019

As a father of two teenagers, I do sometimes worry that we’re creating a generation of people who lack genuine empathy with their fellow human beings. Interactions that we take for granted, like...

Bob Morrell on August 19, 2019

There’s a famous scene in ‘Peep Show’ where two of the characters, Mark and Super-Hans are at a country pub, trying to get a late-night cab back to their hotel. Mark is on the phone to the taxi...

Jeremy Blake on August 8, 2019

If you are someone who likes to keep a toe in the world of work but also wants a book that helps you in all parts of your life, then let me recommend two people to you.

The reason I say...

Jeremy Blake on September 3, 2018

More magazines are sold in September than any other month of the year. After the summer people look to the future and want to...

Bob Morrell on September 3, 2018

So I watched the web like a hawk for some months, looking for a fridge freezer – right make,...

Jeremy Blake on August 31, 2018

Do you know if you make a noise when you are considering a proposition?

What if you were told the price of something you were looking to buy?

Would you make a noise then?

If...

Bob Morrell on July 25, 2017

We spoke to a gentleman recently, whom we had worked with in India a few years ago. We trained over 200 people in Delhi, which was an amazing experience. The trip was essential for us as a company...

Bob Morrell on May 23, 2017

So it seems that a couple of times every year we have to spend a great deal of time on the phone, renewing insurances, energy bills, mobile phone contracts - you get the picture.

We all...

Jeremy Blake on March 17, 2017

A few years ago I rang my children's nursery to let them know I was coming to get them early. The phone was picked up and I was hit with, “Hi you’re through to Made Up Nursey, Its Jackie speaking...

Jeremy Blake on October 15, 2016

Do you know anybody who doesn't like being told a good story? Sometimes the most popular people we know are people who can tell stories. It is the the easiest way to make people understand...

Jeremy Blake on September 16, 2016

Whether you are a sales director of multiple contact centres around the globe or you have a national field sales team, your teams will be using the phone to follow up and close proposals. What you...