Jeremy Blake on May 22, 2018

It is said that Mothercare has a 25% market share in buggys and cots and larger items. Yet in their own statement they now make 43% of their sales online.

What this says to me is that their...

Jeremy Blake on March 26, 2018

With the changing of the clocks, overnight we are handed an extra hour of daylight. The question is what are you going to do with it?

In the Nordics this is the beginning of seasons where...

Bob Morrell on March 26, 2018

So another 1000 jobs in retail go and 60 stores shut.

I was in New Look a few years ago, and I remember squeezing through the rails, and trying to find some space to stand as people pushed...

Bob Morrell on March 2, 2018

We commented recently on the Toys R Us situation – and now they’re gone, on the same day that Maplin goes. Over 5,000 people out of a job and big questions around ‘how this could happen?’ filling...

Jeremy Blake on September 17, 2015

Observing Call Centres in action over the last ten years, we have arrived at the difficult conclusion that, from an omni-channel perspective, most are not fit for purpose — yet.

If I call...