Jeremy Blake on May 26, 2023

We’ve all been there – calling a contact centre, going through the automated system, pressing copious buttons, and having to answer numerous security questions in response to a computer voice. The...

Jeremy Blake on May 19, 2023

As the working from home trend continues to grow, it’s important to equip yourself with effective strategies to thrive in this new dynamic. Whether you’re managing agents who work remotely, or you...

Bob Morrell on April 13, 2023

If you work in a contact centre, then you will probably be having a regular huddle, which is very different to a cuddle! Each team comes together for a few minutes, usually in the morning, or at...

Jeremy Blake on September 3, 2018

More magazines are sold in September than any other month of the year. After the summer people look to the future and want to...

Bob Morrell on September 3, 2018

So I watched the web like a hawk for some months, looking for a fridge freezer – right make,...