Bob Morrell on October 19, 2021

We have launched a brand-new FREE podcast Contact Centre Focus – just for you.

Contact Centre Focus is available on the most popular podcast platforms, and will be a regular, 15-minute...

Bob Morrell on October 5, 2021

In Hamlet, there are many points of humour used by Shakespeare to break up what is ultimately a tragedy. The prince must persuade the players to a) perform a story that will expose his father’s...

Jeremy Blake on September 30, 2021

McKellen has just completed his second run as Hamlet, his first was 50 years ago when he was thirty-one. The age Hamlet is by the end of the play.

Sir Ian is 82 and played the lead in Sean...

Jeremy Blake on September 23, 2021

Many of today’s salespeople know their prospects or they’re engaged in renewals it seems with every passing year the ability, let alone enthusiasm to contact people to buy your products and...

Jeremy Blake on September 14, 2021

Disloyal bonding is when somebody representing a customer talks down about an aspect of the business, the whole organisation or individuals or process within it, in an attempt to bond with the...