If you work in a contact centre, then you will probably be having a regular huddle, which is very different to a cuddle! Each team comes together for a few minutes, usually in the morning, or at...

If you’re given the job of organising a conference, it’s daunting. Who is going to attend? Where is it going to be? What is it going to cost? How can we pay for it? What is the purpose of this...

Did you know that outbound contact centres in Britain have been around since 1985? As consumers we receive calls more often than ever, but most outbound calls are not necessarily cold calls. A...

In this current period, a wave of strikes has been sweeping across various professions including teachers, rail workers, postal workers, nurses, and doctors. Striking is considered a fundamental...

‘Motivation, Motivation, Motivation – the 3Ms’ Alan Latchley

Short Term Incentives 

These encourage short term behaviours. Which in the end is...