As a manager, you constantly strive to maximise your business’s potential. However, it’s not uncommon to face challenges along the way. In our recent podcast, we explored the importance of...

We’ve all been there – calling a contact centre, going through the automated system, pressing copious buttons, and having to answer numerous security questions in response to a computer voice. The...

As the working from home trend continues to grow, it’s important to equip yourself with effective strategies to thrive in this new dynamic. Whether you’re managing agents who work remotely, or you...

Rehearsals for many events, speeches and presentations are very important. Many years ago, we were actors and so that’s our habit. We rehearse stuff. Many people don’t. If they did rehearse more,...

Some history
The tea break. It's important to a lot of people, and tea can be contentious!
Do you know when a bunch of North Americans tipped tea into the Boston River...