Manager – doing things right

Leader – doing the right thing

It took me some time to master being a manager in my earlier career.

In my role as a manager:

1. I had to...

Whether you are leading an entire organisation or a single team, and whether working in an office together or remotely, there are a few things that you should do every day.

The challenge of...

During my first week at Drama school in the September of 1990, Jonathan David, our Head of Drama, taught me a major lesson, perhaps the most important lesson I was to learn from my time studying...

Over the ten years I have been coaching successful leaders I have collated a list of over 150 “Great Coaching Questions”. They sit in my desk draw and I enjoy reviewing them from time to time. I...

I came to a conclusion at the end of last year that Sales Management as we know it, or at least as so many people know is dead, or at the very least dying.

Sales Management in many...

Our top tips for successful call centre management are all about the future. The key to managing call centres effectively is to be planning ahead constantly so that service consistency matches the...

Success comes down to ideas, and having the courage to risk some of those ideas.

Speculating on the success of one of your ideas means that some people, who cannot gamble, never reach their...

Customer Service has changed in the last five years. As my colleague would say 'the lines have blurred between selling and serving'. You could be employed to answer calls and deal with queries and...

Working with groups of managers, we’ve realised that so many of them, who have excelled in their jobs to win promotion, are then dropped in at the deep end when it comes to managing people.

Most teams need something to put them in a 'winning mood'.

In Shakespeare's play 'Henry V' the young king speaks to his men the morning of the battle of Agincourt. Now, I realise this is a...