Life has a habit of throwing us curveballs when we least expect it. Just when everything seems to be going smoothly, we find ourselves navigating challenging situations, and it can feel like our...

Burgos, August 2023

Life Goals, Ambitions, Bucket List, etc.

Over the last 12 days I have begun walking the Camino de Santiago across Spain. It's a...

Team building events: they can be the highlight of the work calendar or dreaded affairs that everyone hopes to escape. If you’ve ever participated in a team-building day, you know that they can...

If we’re not careful, our contact centre could become another version of a factory where people show up, deliver the work and leave again, without energy, or commitment. That is not a healthy...

What are you working towards?

If you’re an advisor, then what does your work do to move towards a vision of success? Do you know what that is? If you’re a manager, do you know how your...