Jeremy Blake on February 24, 2022

I'm going to talk about you for a moment. Let me close my eyes…At the start of this year, yes, it's coming through to me now…! You wanted to book a holiday and hold on, you were looking at...

Bob Morrell on February 22, 2022

As an Executive Coach you spend many hours talking one-to-one with managers of people, and of businesses. They all have specific, and often complex challenges. Those range from individuals in...

Jeremy Blake on December 14, 2021

Reflection. You look in the mirror and what do you see? Are you looking through rose-tinted glasses? Or is the light too harsh and you are seeing imperfections that don’t exist to anybody else?...

Jeremy Blake on November 11, 2021

Buying training isn’t an easy job. You have some people asking how much? Others how long? And once you’ve bought the development programme you need to prove it has worked.

Over the years we...

Bob Morrell on October 19, 2021

We have launched a brand-new FREE podcast Contact Centre Focus – just for you.

Contact Centre Focus is available on the most popular podcast platforms, and will be a regular, 15-minute...