Bob Morrell on February 25, 2020

Over the last 18 months I have eaten in more than my usual share of chain restaurants all around the UK.  Amongst some excellent meals I have noticed three troubling trends, which I fear, if not...

Jeremy Blake on February 11, 2020

I still have the thank you letter that mattered the most to me during my time at Yellow Pages.

It was from the HR director for a firm that sold and hired plant machinery.  It wasn’t a throw...

Jeremy Blake on February 11, 2020

Leaders and managers need to spend less time focusing on the result, the output of their team’s efforts.

Talking about results, good, bad, hit or missed, doesn’t change them, whether you...

Jeremy Blake on January 21, 2020

You are a good listener. Friends talk to you. You can keep a secret too. Listening to friends and families, of course, may be easier than listening to colleagues or customers.

Is that true...

Bob Morrell on January 14, 2020

I was witness to a really talented manager recently, while on a Ski holiday in France with 6 different families.

On New Year’s Eve one of the children made a foolish mistake which caused...

Bob Morrell on January 9, 2020

As coaches, about now, many of our clients are starting to fall off whatever New Year Wagon they got on. Giving up drinking, eating, taking up exercise, cycling, walking, being nicer to people etc...

Jeremy Blake on December 19, 2019

I ask the person handing me the coffee cup, “are your lids compostable?”  “I have no idea,” comes the reply.  I check the lid. 100% Compostable reads the embossed vegware.  “They are” I say!  “Oh...

Bob Morrell on December 12, 2019

When I first began work, the rules were very clear and inflexible. You had to wear a suit. You could smoke at your desk and only had an hour for lunch. You did things...

Bob Morrell on December 9, 2019

Most year’s we will wake up with a hangover on the 1st January and decide on our New Year’s Resolution. We then spend a few days failing entirely to achieve it and by the middle of...

Jeremy Blake on November 28, 2019

I had an enquiry earlier this year from a growing organisation with 300 salespeople, they didn’t call them salespeople. They called them Customer Service people. Their job was to take incoming...

Bob Morrell on November 7, 2019

Uncertainty has been hanging around the UK economy for over 3 years now. We're used to it - and many of us plan way ahead on purpose, to 'work through' this period. Then, when we think it may be...

Jeremy Blake on October 31, 2019

This is the famous maxim of Elmer Wheeler who made it number 4 in his 5 Wheelerpoints. The original book which contains this gem is ‘Tested Sentences that Sell’ first published in 1937.

The...

Bob Morrell on October 24, 2019

This week has been brilliant. I am approaching a significant birthday and certainly enjoying the lead up!

During the week several people have really made me smile. One was a flight...

Jeremy Blake on October 3, 2019

This is the last in a series of short blogs on observations taken from Arthur Miller’s play, which I was lucky enough to see the latest revival of.

I’ve written two other short posts see ...

Jeremy Blake on October 3, 2019

This follows my previous Blog following my trip to see a terrific revival of Arthur Miller’s play.  See https://www....

Bob Morrell on October 1, 2019

When growing up, there comes a point when you realise you can earn money for work. You look for suitable weekend or evening employment and learn to stack shelves, serve coffee, serve drinks or...

Bob Morrell on October 1, 2019

Today, I read that the UK economy is doing a bit better than expected and not heading for the recession everyone was predicting a few weeks ago. In one way that’s great news. In another, what has...

Bob Morrell on October 1, 2019

One of the highlights of going away for me, is eating in new restaurants. The pleasure felt when you receive great service is wonderful - and to eat well means you are enjoying your time away and...

Bob Morrell on October 1, 2019

It was once observed by a comedian that ‘many people work in the dullest jobs and as if that wasn’t painful enough, we now expect them to enjoy their jobs as well!’

So much of L&D...

Jeremy Blake on September 24, 2019

A cautionary tale and how you can use this true story to make your teams more profitable straight away.

Retaining customers or winning new ones requires skills that some firms are investing...