Bob Morrell on March 28, 2023

Did you know that outbound contact centres in Britain have been around since 1985? As consumers we receive calls more often than ever, but most outbound calls are not necessarily cold calls. A...

Bob Morrell on March 27, 2023

In this current period, a wave of strikes has been sweeping across various professions including teachers, rail workers, postal workers, nurses, and doctors. Striking is considered a fundamental...

Bob Morrell on March 23, 2023

‘Motivation, Motivation, Motivation – the 3Ms’ Alan Latchley

Short Term Incentives 

These encourage short term behaviours. Which in the end is...

Bob Morrell on February 24, 2023

As a manager, re-contracting with your team is one of the most important things you can do. Let’s imagine you have been asked to coach your team in a new set of behaviours, something...

Bob Morrell on May 3, 2022

We recorded a podcast recently for our ‘Bob & Jeremy’s Conflab’ channel which I am expanding on a little here. The paradox is simple. There are brands that know the potential lifetime value of...