Jeremy Blake on December 14, 2021

Reflection. You look in the mirror and what do you see? Are you looking through rose-tinted glasses? Or is the light too harsh and you are seeing imperfections that don’t exist to anybody else?...

Jeremy Blake on November 11, 2021

Buying training isn’t an easy job. You have some people asking how much? Others how long? And once you’ve bought the development programme you need to prove it has worked.

Over the years we...

Bob Morrell on October 19, 2021

We have launched a brand-new FREE podcast Contact Centre Focus – just for you.

Contact Centre Focus is available on the most popular podcast platforms, and will be a regular, 15-minute...

Bob Morrell on October 5, 2021

In Hamlet, there are many points of humour used by Shakespeare to break up what is ultimately a tragedy. The prince must persuade the players to a) perform a story that will expose his father’s...

Jeremy Blake on September 30, 2021

McKellen has just completed his second run as Hamlet, his first was 50 years ago when he was thirty-one. The age Hamlet is by the end of the play.

Sir Ian is 82 and played the lead in Sean...