Did you know that outbound contact centres in Britain have been around since 1985? As consumers we receive calls more often than ever, but most outbound calls are not necessarily cold calls. A...

In this current period, a wave of strikes has been sweeping across various professions including teachers, rail workers, postal workers, nurses, and doctors. Striking is considered a fundamental...

‘Motivation, Motivation, Motivation – the 3Ms’ Alan Latchley

Short Term Incentives 

These encourage short term behaviours. Which in the end is...

As a manager, re-contracting with your team is one of the most important things you can do. Let’s imagine you have been asked to coach your team in a new set of behaviours, something...

We recorded a podcast recently for our ‘Bob & Jeremy’s Conflab’ channel which I am expanding on a little here. The paradox is simple. There are brands that know the potential lifetime value of...