Many of today’s salespeople know their prospects or they’re engaged in renewals it seems with every passing year the ability, let alone enthusiasm to contact people to buy your products and...

Disloyal bonding is when somebody representing a customer talks down about an aspect of the business, the whole organisation or individuals or process within it, in an attempt to bond with the...

Sitting on the stage of a leading theatrical production is an amazing experience. At the Windsor Theatre Royal, 30 people per show can opt to sit on the actual stage and be immersed in the action...

As a thirteen-year-old, I was at a good intermediate level in Latin. I could speak and write it and was better at it than French and had the most charismatic teacher, who also directed the school...

We are all creatures of habit. If we spend our days on the telephone or meeting with different people about the same subject (selling the same things) then those habits become hugely ingrained....