Did you know that outbound contact centres in Britain have been around since 1985? As consumers we receive calls more often than ever, but most outbound calls are not necessarily cold calls. A...

Retention is probably the wrong word to use to describe this activity. What we’re talking about is reselling. Customers call in and say “Look, I’m paying too much for this annual subscription…”...

How do people sell things? What is the history of modern sales? What can we learn from 200 years of selling and sales structures?

Since the early 1800s humanity has been trying to sell...

My wife and I had the strange sensation at the weekend, walking into a car showroom, as one of our cars is no longer fit for purpose.

Some years ago, I had three children I now have three...

I'm going to talk about you for a moment. Let me close my eyes…At the start of this year, yes, it's coming through to me now…! You wanted to book a holiday and hold on, you were looking at...