NPS or Net Promoter Score is that survey you are given at the end of a transaction – either face to face, on the phone or online. They ask you to score the service out of 10. A 9 or a 10 means...
Our recent Frontline Managers group threw up a fascinating insight. We focus on the importance of running specific sales meetings – meetings that concentrate solely on sales performance. The...
Live and launched…our new Audio Book.
The Perfect Storm, 30 Ways to Drive Your Business.
By Bob Morrell and Jeremy Blake
...
This week we kicked off our new Open Programme, Frontline Management – essential skills for sales managers and team leaders.
In the current climate, all businesses are looking to their...
This week our other new Open Programme began, How to Sell Right Now – the best way to boost sales results.
Whether you are a large business, a corporate, an SME, or start up, all business...
Remember those far away days when you’d suggest to a friend a day spent shopping, with a nice lunch and a mooch around the shops? Those days feel like a distant memory at the moment. We avoid busy...
More magazines are sold in September than any other month of the year. After the summer people look to the future and want to know about what’s new and up and coming in whatever field their hobby...
We ran the second in a series of Zoom debates, arguing for, and against, a World Thriving without Employees. (i.e. all becoming self- employed).
Joined by an audience including Barbara...
“Martha”, I ask my fourteen year old, “what are you most looking forward to when face to face restrictions are lifted?”
A long pause, then, “just seeing my friends and being back at school...
In 2003-4 we were a fledgling business and had several revenue streams.
One of these was to act as marketing consultants for many small businesses. We had a portfolio of different clients...
Around this time in 1990 I was completing my last painting for my A level in Art. I was in the village near my school and painting a section of the church.
I heard a lot of laughter as a...
When I was a new Account Manager, with my territory, company car and mobile phone, I travelled around Central England and West London, selling advertising to large companies.
Every month,...
Announcing Your New Video Conference Speaking Double Act
Bob Morrell and Jeremy Blake have spoken at over 50 conferences and events.
Whether you have people in...
The Visual Contact Centre
There are 27.8 million households in the UK according to The ONS and we can say that a good proportion of them, right now, have more members of...
Eleven years ago, we spoke at a conference where we pointed out that targeting was the wrong way to manage and motivate people and Managers should spend their valuable times on other tasks. At the...
When I look back on what led us to begin our business nearly 20 years ago, one of the reasons was trying to answer this question.
As an employee you work your hours, draw your salary and...
Leaders and managers need to spend less time focusing on the result, the output of their team’s efforts.
Talking about results, good, bad, hit or missed, doesn’t change them, whether you...
You are a good listener. Friends talk to you. You can keep a secret too. Listening to friends and families, of course, may be easier than listening to colleagues or customers.
Is that true...
I ask the person handing me the coffee cup, “are your lids compostable?” “I have no idea,” comes the reply. I check the lid. 100% Compostable reads the embossed vegware. “They are” I say! “Oh...
I had an enquiry earlier this year from a growing organisation with 300 salespeople, they didn’t call them salespeople. They called them Customer Service people. Their job was to take incoming...