I'm going to talk about you for a moment. Let me close my eyes…At the start of this year, yes, it's coming through to me now…! You wanted to book a holiday and hold on, you were looking at...

Nearly every business has a range of products and services for their customers and clients and yet salespeople seem to live in bronze package land.

Now there is lots of reasons for why...

I have been fighting against my ageing eyesight for some years. I had a test a couple of years ago with Tanya from Ireland, and she explained that my vision was 20/20 – but that I would need...

Disloyal bonding is when somebody representing a customer talks down about an aspect of the business, the whole organisation or individuals or process within it, in an attempt to bond with the...

As a thirteen-year-old, I was at a good intermediate level in Latin. I could speak and write it and was better at it than French and had the most charismatic teacher, who also directed the school...