Bob Morrell on December 21, 2017

Wandering around the Arndale Centre in Manchester, in early December, I became more and more concerned for the sanity of some of the retail colleagues I saw doing their jobs. Not only were they...

Jeremy Blake on November 16, 2017

Most companies are obsessed by like for like figures and what has just happened in their business. Their other biggest focus is the future. Where are we going? What are my sales forecasts? What’s...

Bob Morrell on July 25, 2017

In recent years retailers have benefited from a credit fuelled boom which has done much to maintain growth. Consumers in the UK are now definitely feeling a squeeze, and retailers are yet to grasp...

Jeremy Blake on March 30, 2017

My weekend sales job during my first year studying drama, and I use the word 'studying' loosely, sees me selling clothes at The Gap on Saturdays.

I’d had training in clothes and how to fold...

Bob Morrell on August 17, 2016

If you look at the list of reviews from Mary's army of secret shoppers, Waterstones is enjoying top spot. If you are reading this Blog there's a good chance you are a reader, and have experienced...