Bob Morrell on September 23, 2021

I have been fighting against my ageing eyesight for some years. I had a test a couple of years ago with Tanya from Ireland, and she explained that my vision was 20/20 – but that I would need...

Jeremy Blake on September 14, 2021

Disloyal bonding is when somebody representing a customer talks down about an aspect of the business, the whole organisation or individuals or process within it, in an attempt to bond with the...

Jeremy Blake on September 14, 2021

As a thirteen-year-old, I was at a good intermediate level in Latin. I could speak and write it and was better at it than French and had the most charismatic teacher, who also directed the school...

Bob Morrell on August 12, 2021

We are all creatures of habit. If we spend our days on the telephone or meeting with different people about the same subject (selling the same things) then those habits become hugely ingrained....

Jeremy Blake on August 5, 2021

If you aren't a reader and are more of a listener this short post is for you.

Instead of recommending my three favourite business books of last year, (I will recommend one at the end) I'm...