Jeremy Blake on October 22, 2020

We recently completed our first set of Open programmes in sales and frontline management. A great insight that came from the mix of different businesses on the sales course was the fact many...

Bob Morrell on October 22, 2020

NPS or Net Promoter Score is that survey you are given at the end of a transaction – either face to face, on the phone or online. They ask you to score the service out of 10.  A 9 or a 10 means...

Jeremy Blake on October 6, 2020

A delegate on one of our open programmes shared an insight which both shocked her and at the same time exposed the opportunity to her.

Taking the training while on furlough she can’t apply...

Jeremy Blake on September 29, 2020

Live and launched…our new Audio Book.
The Perfect Storm, 30 Ways to Drive Your Business.

By Bob Morrell and Jeremy Blake

...

Jeremy Blake on September 10, 2020

This week we kicked off our new Open Programme, Frontline Management – essential skills for sales managers and team leaders. 

In the current climate, all businesses are looking to their...

Jeremy Blake on September 10, 2020

This week our other new Open Programme began, How to Sell Right Now  – the best way to boost sales results. 

Whether you are a large business, a corporate, an SME, or start up, all business...

Ann Harris on September 8, 2020

Remember those far away days when you’d suggest to a friend a day spent shopping, with a nice lunch and a mooch around the shops? Those days feel like a distant memory at the moment. We avoid busy...

Jeremy Blake on July 30, 2020

More magazines are sold in September than any other month of the year. After the summer people look to the future and want to know about what’s new and up and coming in whatever field their hobby...

Bob Morrell on June 26, 2020

We ran the second in a series of Zoom debates, arguing for, and against, a World Thriving without Employees. (i.e. all becoming self- employed).

Joined by an audience including Barbara...

Jeremy Blake on June 15, 2020

“Martha”, I ask my fourteen year old, “what are you most looking forward to when face to face restrictions are lifted?”

A long pause, then, “just seeing my friends and being back at school...

Jeremy Blake on May 28, 2020

Around this time in 1990 I was completing my last painting for my A level in Art.  I was in the village near my school and painting a section of the church.

I heard a lot of laughter as a...

Jeremy Blake on April 16, 2020

Announcing Your New Video Conference Speaking Double Act

Bob Morrell and Jeremy Blake have spoken at over 50 conferences and events.

Whether you have people in...

Jeremy Blake on December 19, 2019

I ask the person handing me the coffee cup, “are your lids compostable?”  “I have no idea,” comes the reply.  I check the lid. 100% Compostable reads the embossed vegware.  “They are” I say!  “Oh...

Jeremy Blake on November 28, 2019

I had an enquiry earlier this year from a growing organisation with 300 salespeople, they didn’t call them salespeople. They called them Customer Service people. Their job was to take incoming...

Jeremy Blake on September 24, 2019

A cautionary tale and how you can use this true story to make your teams more profitable straight away.

Retaining customers or winning new ones requires skills that some firms are investing...

Bob Morrell on August 19, 2019

As a father of two teenagers, I do sometimes worry that we’re creating a generation of people who lack genuine empathy with their fellow human beings. Interactions that we take for granted, like...

Bob Morrell on August 19, 2019

There’s a famous scene in ‘Peep Show’ where two of the characters, Mark and Super-Hans are at a country pub, trying to get a late-night cab back to their hotel. Mark is on the phone to the taxi...

Jeremy Blake on August 8, 2019

If you are someone who likes to keep a toe in the world of work but also wants a book that helps you in all parts of your life, then let me recommend two people to you.

The reason I say...

Bob Morrell on June 27, 2019

Our first big project in travel was over 10 years ago; a ‘lates’ roadshow for a major travel retailer. An inspired training manager saw the gap between his agents...

Bob Morrell on October 1, 2018

One of the downsides of being a public company is that the public have access to everything....