Jeremy Blake on September 24, 2019

A cautionary tale and how you can use this true story to make your teams more profitable straight away.

Retaining customers or winning new ones requires skills that some firms are investing...

Bob Morrell on August 19, 2019

As a father of two teenagers, I do sometimes worry that we’re creating a generation of people who lack genuine empathy with their fellow human beings. Interactions that we take for granted, like...

Bob Morrell on August 19, 2019

There’s a famous scene in ‘Peep Show’ where two of the characters, Mark and Super-Hans are at a country pub, trying to get a late-night cab back to their hotel. Mark is on the phone to the taxi...

Jeremy Blake on August 8, 2019

If you are someone who likes to keep a toe in the world of work but also wants a book that helps you in all parts of your life, then let me recommend two people to you.

The reason I say...

Bob Morrell on June 27, 2019

Our first big project in travel was over 10 years ago; a ‘lates’ roadshow for a major travel retailer. An inspired training manager saw the gap between his agents...

Bob Morrell on October 1, 2018

One of the downsides of being a public company is that the public have access to everything....

Jeremy Blake on September 3, 2018

More magazines are sold in September than any other month of the year. After the summer people look to the future and want to...

Bob Morrell on September 3, 2018

So I watched the web like a hawk for some months, looking for a fridge freezer – right make,...

Jeremy Blake on July 17, 2018

Machine Learning, Computer Vision, AI and so on goes the voiceover introduction of the Amazon Go Video, click...

Jeremy Blake on July 16, 2018

In 1993 I was working as a waitress in a cocktail bar, that much is true....... Alright, a waiter, in Café Boheme in Soho where I had moved from behind the bar making cocktails. I had...

Bob Morrell on June 28, 2018

As Debenhams issues another profit warning, hot on the heels of House of Fraser announcing...

Bob Morrell on June 11, 2018

Yet another retailer is going to the wall with over 5000 jobs lost! This is another tragedy where retailers are putting concept over capability. The idea of a pound shop should be so simple; fill...

Bob Morrell on June 7, 2018

So House of Fraser is to close some stores in order to stay afloat. This is very sad news coming as it does after so many other retail brands who have suffered at the hands of changing habits....

Jeremy Blake on May 22, 2018

It is said that Mothercare has a 25% market share in buggys and cots and larger items. Yet in their own statement they now make 43% of their sales online.

What this says to me is that their...

Jeremy Blake on March 26, 2018

With the changing of the clocks, overnight we are handed an extra hour of daylight. The question is what are you going to do with it?

In the Nordics this is the beginning of seasons where...

Bob Morrell on March 26, 2018

So another 1000 jobs in retail go and 60 stores shut.

I was in New Look a few years ago, and I remember squeezing through the rails, and trying to find some space to stand as people pushed...

Bob Morrell on March 2, 2018

We commented recently on the Toys R Us situation – and now they’re gone, on the same day that Maplin goes. Over 5,000 people out of a job and big questions around ‘how this could happen?’ filling...

Jeremy Blake on February 22, 2018

Why James didn’t Buy - a short story
As James parks his car in town to head to the hardware store, he sees that it is covered in scaffolding and his access into the...

Jeremy Blake on December 21, 2017

The role of marketing is to generate enquiries. The role of sales is to convert those enquiries.

Most marketing people are paid a salary that is fixed and based on their level and years of...

Bob Morrell on December 21, 2017

Wandering around the Arndale Centre in Manchester, in early December, I became more and more concerned for the sanity of some of the retail colleagues I saw doing their jobs. Not only were they...