Bob Morrell on February 21, 2024

There is no way to set a sales target. It’s the oddest thing. We have been training managers for over 15 years and that one topic is one we have never trained because it doesn’t actually exist. A...

Bob Morrell on February 13, 2024

In part 2 of our series on the voice, here are five more essential tips to refine your phone voice and make every customer interaction count:

  • Enunciation: Clear Communication...
Jeremy Blake on February 1, 2024

I was a student in Oxford, not at the university, but at the Oxford School of Drama. (I did however have Shakespeare lectures at St Catherine’s College, with an incredible Professor, Michael...

Bob Morrell on January 26, 2024

If you use your voice all day, then it is essential to treat it with respect. Also you need to be aware of the different parts of your voice and how you can use them for effect. Here are the first...

Bob Morrell on January 26, 2024

My first proper job, and by that, I mean a job that I actually wanted, as opposed to a job I had to do, was working in Telesales for a publisher. I was eighteen years old. We sold adverts into the...