'Not De Niro'

An insight from running our Open Courses.

Sometimes when using Zoom or other web conferencing options, it seems you and your customer are even closer than you would be...

This is the ‘what happens next’ question. When a customer has bought your most valuable item or service, which they may have grown towards having first bought your entry level product, what can...

When working with managers, one of the most common reaction to coaching is; ‘I never have time’.

Other priorities take precedence over actually working to improve your team and their skills...

To be energy efficient there is an investment. Let’s start with light bulbs. You pay a lot more for an energy efficient light bulb as they typically use 80% less electricity.  You can also spend...

A characteristic of a good economic period is the fact that many businesses are able to successfully sell their higher priced products. People avoid and even ignore the less profitable areas of...