Jeremy Blake on May 26, 2023

We’ve all been there – calling a contact centre, going through the automated system, pressing copious buttons, and having to answer numerous security questions in response to a computer voice. The...

Jeremy Blake on May 19, 2023

As the working from home trend continues to grow, it’s important to equip yourself with effective strategies to thrive in this new dynamic. Whether you’re managing agents who work remotely, or you...

Bob Morrell on April 13, 2023

If you work in a contact centre, then you will probably be having a regular huddle, which is very different to a cuddle! Each team comes together for a few minutes, usually in the morning, or at...

Bob Morrell on March 28, 2023

Did you know that outbound contact centres in Britain have been around since 1985? As consumers we receive calls more often than ever, but most outbound calls are not necessarily cold calls. A...

Bob Morrell on February 24, 2023

How do people sell things? What is the history of modern sales? What can we learn from 200 years of selling and sales structures?

Since the early 1800s humanity has been trying to sell...