The Christmas season is upon us, and with it comes the notorious challenge of the office Christmas party, especially in the lively world of a Contact Centre. This bustling environment often throws...

Customer service has come a long way from its traditional role of merely handling complaints and answering customer queries. In today’s ever-changing world of business, the customer service...

Over the last 20 years, Reality Training has trained thousands of people in contact centres worldwide. These agents and advisors have 3 main methods of presenting prices to their customers:

Our recent Reality Training teambuilding day took us to a place which changed the course of the Second World War. 

In 1938, the War Office purchased a small estate in Buckinghamshire,...

Life has a habit of throwing us curveballs when we least expect it. Just when everything seems to be going smoothly, we find ourselves navigating challenging situations, and it can feel like our...