To be energy efficient there is an investment. Let’s start with light bulbs. You pay a lot more for an energy efficient light bulb as they typically use 80% less electricity. You can also spend...
If you had to make a choice between having better managers or better salespeople which would you choose?
It’s a good debate to have, but it is also a choice you don’t have to make. You can...
We recently completed our first set of Open programmes in sales and frontline management. A great insight that came from the mix of different businesses on the sales course was the fact many...
NPS or Net Promoter Score is that survey you are given at the end of a transaction – either face to face, on the phone or online. They ask you to score the service out of 10. A 9 or a 10 means...
A delegate on one of our open programmes shared an insight which both shocked her and at the same time exposed the opportunity to her.
Taking the training while on furlough she can’t apply...
Live and launched…our new Audio Book.
The Perfect Storm, 30 Ways to Drive Your Business.
By Bob Morrell and Jeremy Blake
...
We ran the second in a series of Zoom debates, arguing for, and against, a World Thriving without Employees. (i.e. all becoming self- employed).
Joined by an audience including Barbara...
Travel is an industry that is ahead of others when it comes to homeworking. Other companies are having to attempt homeworking for the first time and it’s not easy.
Some managers who see...
As a father of two teenagers, I do sometimes worry that we’re creating a generation of people who lack genuine empathy with their fellow human beings. Interactions that we take for granted, like...
As a regular traveller for business I am used to booking my airport parking well in advance, so I can get the car park as near to the terminal as possible, for the lowest price. The Gatwick...
- You’re not as famous as your ego might tell you.
I went to see Death of a Salesman at the Young Vic recently. It had a strong cast of leads with Wendell Pierce and Sharon D....
If you are someone who likes to keep a toe in the world of work but also wants a book that helps you in all parts of your life, then let me recommend two people to you.
The reason I say...
Our first big project in travel was over 10 years ago; a ‘lates’ roadshow for a major travel retailer. An inspired training manager saw the gap between his agents...
When I was 19 I booked myself onto a Pan Am flight to the US. Within the costs of the return flight, were the following things. 2 Suitcases each way. Food and drinks...
One of the downsides of being a public company is that the public have access to everything....
More magazines are sold in September than any other month of the year. After the summer people look to the future and want to...
Every time we go onto a web site it seems we end up being approached, gently, by a smiling avatar offering you a ‘chat’ interaction. Sometimes it’s right at the beginning, even before we’ve had a...
Last week Jo Bourne and I went as the Reality Training sponsors to the Agent Achievement Awards. These travel awards are in their 22nd year and are now presented by Travel weekly.
We had 19...
Over the last 9 years Reality Training have worked with the majority of major travel companies. This article has been written to help all travel agents.
The decision to leave the EU has...