Jeremy Blake on November 22, 2023

The Christmas season is upon us, and with it comes the notorious challenge of the office Christmas party, especially in the lively world of a Contact Centre. This bustling environment often throws...

Bob Morrell on November 9, 2023

Customer service has come a long way from its traditional role of merely handling complaints and answering customer queries. In today’s ever-changing world of business, the customer service...

Bob Morrell on October 19, 2023

Our recent Reality Training teambuilding day took us to a place which changed the course of the Second World War. 

In 1938, the War Office purchased a small estate in Buckinghamshire,...

Bob Morrell on October 2, 2023

Why would you do this walk?

Everyone I met on this walk had a reason for doing it, beyond the challenge. Some were on career breaks, some were looking for new purpose, some were doing it...

Bob Morrell on October 2, 2023

What is the Camino de Santiago?

The Camino is an ancient pilgrims route, a pathway, often called ‘the Way’, which stretches across Europe. All routes lead eventually to...