As a father of two teenagers, I do sometimes worry that we’re creating a generation of people who lack genuine empathy with their fellow human beings. Interactions that we take for granted, like...
As a regular traveller for business I am used to booking my airport parking well in advance, so I can get the car park as near to the terminal as possible, for the lowest price. The Gatwick...
- You’re not as famous as your ego might tell you.
I went to see Death of a Salesman at the Young Vic recently. It had a strong cast of leads with Wendell Pierce and Sharon D....
If you are someone who likes to keep a toe in the world of work but also wants a book that helps you in all parts of your life, then let me recommend two people to you.
The reason I say...
Our first big project in travel was over 10 years ago; a ‘lates’ roadshow for a major travel retailer. An inspired training manager saw the gap between his agents...
When I was 19 I booked myself onto a Pan Am flight to the US. Within the costs of the return flight, were the following things. 2 Suitcases each way. Food and drinks...
One of the downsides of being a public company is that the public have access to everything....
More magazines are sold in September than any other month of the year. After the summer people look to the future and want to...
Every time we go onto a web site it seems we end up being approached, gently, by a smiling avatar offering you a ‘chat’ interaction. Sometimes it’s right at the beginning, even before we’ve had a...
Last week Jo Bourne and I went as the Reality Training sponsors to the Agent Achievement Awards. These travel awards are in their 22nd year and are now presented by Travel weekly.
We had 19...
Over the last 9 years Reality Training have worked with the majority of major travel companies. This article has been written to help all travel agents.
The decision to leave the EU has...
At a recent travel conference we presented a session on time management. Whilst delivering this to a group of successful travel homeworkers, we reflected on the many presentations we have seen...
When you book a holiday yourself, do you think you’re an agent, saving yourself an agent’s booking fee or commission, or do you act as a consultant, questioning and challenging your needs and...