The Christmas season is upon us, and with it comes the notorious challenge of the office Christmas party, especially in the lively world of a Contact Centre. This bustling environment often throws...
Customer service has come a long way from its traditional role of merely handling complaints and answering customer queries. In today’s ever-changing world of business, the customer service...
Our recent Reality Training teambuilding day took us to a place which changed the course of the Second World War.
In 1938, the War Office purchased a small estate in Buckinghamshire,...
Why would you do this walk?
Everyone I met on this walk had a reason for doing it, beyond the challenge. Some were on career breaks, some were looking for new purpose, some were doing it...
What is the Camino de Santiago?
The Camino is an ancient pilgrims route, a pathway, often called ‘the Way’, which stretches across Europe. All routes lead eventually to...
