Did you know that outbound contact centres in Britain have been around since 1985? As consumers we receive calls more often than ever, but most outbound calls are not necessarily cold calls. A...

In this current period, a wave of strikes has been sweeping across various professions including teachers, rail workers, postal workers, nurses, and doctors. Striking is considered a fundamental...

‘Motivation, Motivation, Motivation – the 3Ms’ Alan Latchley

Short Term Incentives 

These encourage short term behaviours. Which in the end is...

Retention is probably the wrong word to use to describe this activity. What we’re talking about is reselling. Customers call in and say “Look, I’m paying too much for this annual subscription…”...

In the UK, in recent times, over 1.3 million people over 50 have retired earlier than they might have done. The National Statistics make this very clear. There are many motivating factors for...