We recorded a podcast recently for our ‘Bob & Jeremy’s Conflab’ channel which I am expanding on a little here. The paradox is simple. There are brands that know the potential lifetime value of...

Many years ago, we were delivering management training to a large organisation. The training was on typical subjects useful to all managers; coaching, time management, leadership, etc. On one of...

Alan Whicker was a brilliant journalist and television presenter who was also superb at interviewing his subjects and getting them to talk. If he was still alive, he'd now be 101.

What he...

My wife and I had the strange sensation at the weekend, walking into a car showroom, as one of our cars is no longer fit for purpose.

Some years ago, I had three children I now have three...

This is a question we often get asked after 21 years. When we reflect on the relationships we’ve created, and this is very much a relationship business, we zone in on one or two people (...