Bob Morrell on March 4, 2024

One week on and my social media habits have changed hugely. After my blog on Tuesday I didn’t check my main social media apps until the weekend, and when I did it was only to check messages. Once...

Bob Morrell on February 27, 2024

Social media is an amazing distraction. It works out the kind of content that you like, in my case comedians, interviews, clips from great movies and tv series, and it serves them to me whenever I...

Bob Morrell on February 21, 2024

There is no way to set a sales target. It’s the oddest thing. We have been training managers for over 15 years and that one topic is one we have never trained because it doesn’t actually exist. A...

Bob Morrell on February 13, 2024

In part 2 of our series on the voice, here are five more essential tips to refine your phone voice and make every customer interaction count:

  • Enunciation: Clear Communication...
Jeremy Blake on February 1, 2024

I was a student in Oxford, not at the university, but at the Oxford School of Drama. (I did however have Shakespeare lectures at St Catherine’s College, with an incredible Professor, Michael...