Bob Morrell on March 28, 2023

Did you know that outbound contact centres in Britain have been around since 1985? As consumers we receive calls more often than ever, but most outbound calls are not necessarily cold calls. A...

Bob Morrell on March 27, 2023

In this current period, a wave of strikes has been sweeping across various professions including teachers, rail workers, postal workers, nurses, and doctors. Striking is considered a fundamental...

Bob Morrell on March 23, 2023

‘Motivation, Motivation, Motivation – the 3Ms’ Alan Latchley

Short Term Incentives 

These encourage short term behaviours. Which in the end is...

Bob Morrell on March 10, 2023

Retention is probably the wrong word to use to describe this activity. What we’re talking about is reselling. Customers call in and say “Look, I’m paying too much for this annual subscription…”...

Bob Morrell on March 10, 2023

In the UK, in recent times, over 1.3 million people over 50 have retired earlier than they might have done. The National Statistics make this very clear. There are many motivating factors for...