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Submitted by

Bob Morrell on 13.02.2024

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Voice Tips for Contact Centres Part 2: Five More Key Tips!

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Podcast microphone and headphones

In part 2 of our series on the voice, here are five more essential tips to refine your phone voice and make every customer interaction count:

Enunciation: Clear Communication Builds Trust

Enunciation isn’t just about being heard; it’s about building trust. Clear words mean fewer misunderstandings, ensuring smoother conversations and happier customers. Plus, speaking clearly boosts your confidence, and customers can pick up on that vibe.

Pace: Find Your Rhythm 

Pace is everything. Speak too fast, and you risk overwhelming your customer. Too slow, and you might come across as disinterested. Sometimes pace can add emphasis so striking the right tempo will keep your audience hooked and listening.

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Stand Tall For Dynamic Communication

Standing up can inject energy into your voice and make your conversations more dynamic. Invest in a standing desk, and watch your vocal presence soar.

Pitch: Match Emotion with Tone

Your pitch speaks volumes. Higher pitches convey excitement, while lower tones can show empathy. Match your pitch to the mood of the conversation to keep your customers engaged and connected.

Harness the Power of Pauses

Some people are terrified of silence but don’t underestimate the power of a well-timed pause. If you pause, then take a breath, make sure you don’t fill the pause with an irritator, like ‘obviously’! Pausing allows customers to digest information and underscores key points, offering a moment of reflection amidst the hustle.

So, there you have it. From enunciation to pausing, each element of the voice is important and mastering your voice can turn ordinary interactions into hitting the high note with every customer. Let’s make every word count!

Tune in to our Contact Centre Focus podcast episode, Voice Tips for Contact Centres Part 2: Five More Key Tips! Click here to listen: https://bit.ly/VoiceTips2