About Reality Training

 

Reality Training is a company that specialises in sales and customer service training and leadership and management development. By creating better habits and giving people key principles, you can radically improve your company’s performance. Reality Training delivers engaging and interactive training that will have a positive effect on your people, your customers and your results.

Since 2001, we have trained sales and service people, their managers and leaders in industries including travel, information technology, retail, media, software and financial services. We have trained people throughout the UK, Europe, India, and across the US. For an extensive list of our clients, see our Clients page.

Our training isn’t the conventional method.

We’re more focussed on conversations. We’ve changed training lectures for an interactive event-based atmosphere - your people will be experiencing the benefits of the training from the moment they enter the room. Your live events provide an entertaining environment where the customer conversation is brought alive.

Reality Training also provides a wide variety of resources to supplement the live element of training - training films, webinars, eBooks, podcasts, blogging, coaching and more, we’ve got supporting material for your people and your culture. For an example, have a look at our YouTube Channel.

Our training reflects our vision. We provide sustainable, tailored sales and service models your company can use and adapt as necessary through the coming years, that’s what makes your investment highly sustainable.

Our initiatives result in a significant boost in annual sales and overall business performance. Our approaches help you understand and adapt to the varied motives of your customers. Your training leads to:

  • An increase in Conversion Rates
  • Growth in Average Order Value
  • Success in Customer Retention

Our Team

Bob Morrell

Bob Morrell

M. D. & Executive Coach
Jeremy Blake

Jeremy Blake

Training Director & Executive Coach
Ann Harris

Ann Harris

Ops Manager & Executive Coach
Maxine Pollington

Maxine Pollington

Operational Support Assistant
SIMON CROWE

SIMON CROWE

Coach
DONNA GRAY

DONNA GRAY

Trainer
JOTI PATEL

JOTI PATEL

Trainer
Sam Spurgin

Sam Spurgin

Trainer
OLIVIA ONYEHARA

OLIVIA ONYEHARA

Trainer
PAUL O'NEILL

PAUL O'NEILL

Trainer
John Welsh

John Welsh

Executive Coach
Caroline Arnold

Caroline Arnold

Executive Coach
Hannah Hickman

Hannah Hickman

Trainer
JO BOURNE

JO BOURNE

Trainer
Gina Murray

Gina Murray

Trainer
Terry Morris

Terry Morris

Trainer
Lisa Thompson

Lisa Thompson

Trainer
Jenny Draper

Jenny Draper

Trainer
Georgie Morrell

Georgie Morrell

Trainer
Close

how they began

Bob and Jeremy first met at drama school and have known each other for over twenty years, which gives them a very unique way of interacting as only old friends can. This makes their sessions highly memorable, entertaining and extremely positive experiences, along with their combined experience as successful salespeople at firms including Yell, Ziff Davis and Expedia.

Bob and Jeremy set up Reality Training in 2002. Reality Training is a sales and management development business geared towards improving the sales and service capabilities of your consultants and managers. At present, Bob and Jeremy work with many leading organisations in industries such as retail, travel, software sales and financial services.

their expertise

Bob, Jeremy, and the trainers at Reality Training bring over 30 years of sales experience to life in order to challenge and motivate others to achieve more. They have worked with many leading companies including Audi, Travelocity, Kuoni, Halfords, TUI, Adobe, Dunelm, The AA and UBM.

the focus

The focus of Reality Training's work is creating a structure for your sales and service conversations, and developing the language used by your people. This an increase in Conversion and/or Retention rate, as well increasing Average Order Values and creating a positive environment.

conference speakers

As well as hosting live training sessions and creating embedding material, Reality Training also attend industry and company conferences, speaking in front of audiences that vary in size. Bob Morrell and Jeremy Blake are the UK’s leading conference speaking double act that inspire, entertain and lead by example.

To learn more, visit our sales conference speakers page.

style

Training should be looked at as a positive opportunity to learn new skills and overcome obstacles anyone is facing in their customer or colleague approach - and our style reflects that. Our style is an engaging event which encourages improvement through new methods of interaction and active application with opportunities to practise in a safe environment. Reality trainers provide an entertaining and memorable atmosphere that allows the trainees to feel at ease while being invested in.

Let's talk

We would love to hear your comments or questions. Leave us a message and we'll make sure to reply as soon as we can.

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