Reality Training is a company that specialises in sales and customer service training and leadership and management development. By creating better habits and giving people key principles, you can radically improve your company’s performance. Reality Training delivers engaging and interactive training that will have a positive effect on your people, your customers and your results.
Since 2001, we have trained sales and service people, their managers and leaders in industries including travel, information technology, retail, media, software and financial services. We have trained people throughout the UK, Europe, India, and across the US. For an extensive list of our clients, see our Clients page.
Our training isn’t the conventional method.
We’re more focussed on conversations. We’ve changed training lectures for an interactive event-based atmosphere - your people will be experiencing the benefits of the training from the moment they enter the room. Your live events provide an entertaining environment where the customer conversation is brought alive.
Reality Training also provides a wide variety of resources to supplement the live element of training - training films, webinars, eBooks, podcasts, blogging, coaching and more, we’ve got supporting material for your people and your culture. For an example, have a look at our YouTube Channel.
Our training reflects our vision. We provide sustainable, tailored sales and service models your company can use and adapt as necessary through the coming years, that’s what makes your investment highly sustainable.
Our initiatives result in a significant boost in annual sales and overall business performance. Our approaches help you understand and adapt to the varied motives of your customers. Your training leads to:
- An increase in Conversion Rates
- Growth in Average Order Value
- Success in Customer Retention