Connecting Through Conversation 

Human interaction is about more than ticking a box. Your customers aren’t reading from a script so why should you? Learn to speak their language. Small changes in behaviour have a huge impact.

8 Free How to Guides to help you with the challenges and opportunities of now.

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About Reality Training

Reality Training is a company that specialises in sales and customer service training and leadership and management development. By creating better habits and giving people key principles, you can radically improve your company’s performance. Reality Training delivers engaging and interactive training that will have a positive effect on your people, your customers and your results.

Since 2001, we have trained sales and service people, their managers and leaders in industries including travel, information technology, retail, media, software and financial services. We have trained people throughout the UK, Europe, India, and across the US. For an extensive list of our clients, see our Clients page.

Our training isn’t the conventional method. 

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Bob and Jeremy's Conflab - The Reality Podcast

Love podcasts or you’re a novice? We launched Bob and Jeremy’s Conflab in lockdown in early June. Your podcast is at times a discussion following a virtual live debate on a topical or important subject. We give you the insights that were shared and help you to consider what to do differently or change.

Other episodes are stories of our observations from twenty years of travelling, training and speaking at conferences in a number of countries around the world.

Whether you listen as you work, run or rest, we record each episode to make you smile, laugh, and we hope you’ll learn a few things about business and the human race.

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our clients

The AA
Halfords
Sky

our services

Sales

We have delivered sales training to thousands of salespeople across the UK, Europe, India and the US. Our approach, philosophy and ideas are fresh, inspiring and motivational.

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Customer Service

Using our 5 Principles model, we can demonstrate that using the right structure and language in your conversations can achieve success across any service channel.

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Leadership & Management

Successful sales and service people soon find themselves promoted to Management – but do they have the skills to perform to their fullest potential?

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recent blogs

Before we consider business, let us consider school. Were you competing on your own when you were at school?  Is your son or daughter flying solo, or are they already delegating?

Malcolm...

More magazines are sold in September than any other month of the year. After the summer people look to the future and want to know about what’s new and up and coming in whatever field their hobby...

As a leader you motivate people to do their best in the present, so that the future is better.

You, more than anyone, must keep the future in mind and be prepared to change and shape the...

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