Connecting Through Conversation 

Human interaction is about more than ticking a box. Your customers aren’t reading from a script so why should you? Learn to speak their language. Small changes in behaviour have a huge impact.

8 Free How to Guides to help you with the challenges and opportunities of now.

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About Reality Training

Reality Training is a company that specialises in sales and customer service training and leadership and management development. By creating better habits and giving people key principles, you can radically improve your company’s performance. Reality Training delivers engaging and interactive training that will have a positive effect on your people, your customers and your results.

Since 2001, we have trained sales and service people, their managers and leaders in industries including travel, information technology, retail, media, software and financial services. We have trained people throughout the UK, Europe, India, and across the US. For an extensive list of our clients, see our Clients page.

Our training isn’t the conventional method. 

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our clients

The AA
Halfords
Sky

our services

Sales

We have delivered sales training to thousands of salespeople across the UK, Europe, India and the US. Our approach, philosophy and ideas are fresh, inspiring and motivational.

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Customer Service

Using our 5 Principles model, we can demonstrate that using the right structure and language in your conversations can achieve success across any service channel.

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Leadership & Management

Successful sales and service people soon find themselves promoted to Management – but do they have the skills to perform to their fullest potential?

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recent blogs

In 2003-4 we were a fledgling business and had several revenue streams.

One of these was to act as marketing consultants for many small businesses.  We had a portfolio of different clients...

Around this time in 1990 I was completing my last painting for my A level in Art.  I was in the village near my school and painting a section of the church.

I heard a lot of laughter as a...

Get a clear sense of how others are feeling and make a new choice about your leadership.

We have launched two new virtual conferences that we run as in-house company and...

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