Connecting Through Conversation 

Human interaction is about more than ticking a box. Your customers aren’t reading from a script so why should you? Learn to speak their language. Small changes in behaviour have a huge impact.

8 Free How to Guides to help you with the challenges and opportunities of now.

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About Reality Training

Reality Training is a company that specialises in sales and customer service training and leadership and management development. By creating better habits and giving people key principles, you can radically improve your company’s performance. Reality Training delivers engaging and interactive training that will have a positive effect on your people, your customers and your results.

Since 2001, we have trained sales and service people, their managers and leaders in industries including travel, information technology, retail, media, software and financial services. We have trained people throughout the UK, Europe, India, and across the US. For an extensive list of our clients, see our Clients page.

Our training isn’t the conventional method. 

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our clients

The AA
Halfords
Sky

our services

Sales

We have delivered sales training to thousands of salespeople across the UK, Europe, India and the US. Our approach, philosophy and ideas are fresh, inspiring and motivational.

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Customer Service

Using our 5 Principles model, we can demonstrate that using the right structure and language in your conversations can achieve success across any service channel.

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Leadership & Management

Successful sales and service people soon find themselves promoted to Management – but do they have the skills to perform to their fullest potential?

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recent blogs

As a leader you motivate people to do their best in the present, so that the future is better.

You, more than anyone, must keep the future in mind and be prepared to change and shape the...

We ran the second in a series of Zoom debates, arguing for, and against, a World Thriving without Employees. (i.e. all becoming self- employed).

Joined by an audience including Barbara...

“Martha”, I ask my fourteen year old, “what are you most looking forward to when face to face restrictions are lifted?”

A long pause, then, “just seeing my friends and being back at school...

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