Who we are

Bob is Reality Training’s Managing Director, an experienced sales trainer and qualified executive coach. He works with sales teams, managers and senior leaders, combining commercial experience with a practical, challenging approach that gets people thinking – and doing things differently.

Jeremy is Reality Training’s Training Director, an experienced sales trainer and accredited executive coach. A former award-winning salesperson, he brings together real commercial experience and a background in performance to create training that’s practical, engaging and memorable. He works with salespeople, managers and leaders to build confidence, improve conversations and put new skills into practice.

Ann combines her role as Reality’s Operations Manager with her work as an accredited executive coach. With a background in project management and over 18 years at Reality, she understands both the people challenges businesses face and the practicalities of making development happen. As a coach, she gives people the time and space to think, talk openly and work through what they want to do next.

Lorraine works across Reality’s training, marketing and content. She designs the materials for our training programmes and manages our marketing and digital content, including social media, podcasts, films, the websites and campaigns. With a background in publishing, PR and communications, she brings together words, design and ideas to make what we produce clear, useful and unmistakably Reality.

Jenny brings over 25 years’ experience as a senior leader, trainer, facilitator and coach. She has a warm, practical style and particularly good at getting people talking, thinking and looking at situations differently. Her experience of leadership means she understands the pressures managers face and can turn those real workplace challenges into useful conversations and learning.

Jo has been delivering Reality training since 2013 and has worked with thousands of people across sales, customer service and leadership programmes. Her background in West End theatre brings energy, creativity and plenty of personality to her sessions, while years of working with Reality clients means she knows how to make training practical, relevant and memorable.

Hannah is an experienced communication skills trainer and facilitator who has worked with organisations in the UK and internationally. She has been delivering Reality training since 2012, working with teams from brands including Sky, Audi, Halfords and Dunelm, and brings particular experience in communication, emotional intelligence and leadership to her sessions.

Simon brings over 25 years’ experience in leadership, training and coaching, including leading large teams through organisational and regulatory change. He combines a strong commercial background with a practical understanding of developing people, making his sessions particularly relevant for managers and leaders dealing with change, performance and the day-to-day challenges of leading a team.

Donna brings a wealth of performance and presenting experience to her work as a trainer, with a career spanning television, theatre and live performance. Her ability to connect with an audience, bring scenarios to life and make sessions engaging gives her a natural fit with Reality’s practical, interactive approach to training.

Paul brings real-world sales experience together with a strong background in communication and performance. Having worked in sales himself before becoming a trainer, he understands the realities of customer-facing roles and uses that experience to make his sessions practical, engaging and relevant to the people in the room.

Sam has been part of the Reality team since 2013, delivering sales, service and management training in the UK and internationally. With a background in performance and a BA in Psychology, she brings a strong understanding of people and communication to her sessions, making training engaging, practical and easy to apply back at work.

Tim brings more than 20 years’ experience as a trainer, facilitator and professional actor, alongside an earlier career in sales and the Civil Service. He works across sales, customer service and people development, using his performance skills and real-world experience to make training practical, engaging and memorable.

Kirsty combines more than 25 years as a professional performer with extensive experience as a coach and teacher. She brings that understanding of communication, confidence and performance into her work with Reality, creating engaging training sessions where people can practise, learn and build skills they can use back at work.

Mathew is a BAFTA-nominated producer, actor and writer who specialises in role-play-based training. With experience across corporate, medical and educational settings, he uses realistic scenarios to help people practise challenging conversations and build their confidence, communication skills and emotional intelligence.

Natalie is an experienced trainer, director and producer who brings creativity and energy to her work with people. With a background in delivering training programmes, mentoring and leading projects and partnerships, she uses her communication and storytelling skills to create engaging sessions that bring people together.

Simon is an experienced facilitator with over 13 years of leadership experience. He brings creativity and collaboration to his training, building trust, encouraging people to get involved and helping teams work through challenges together.

John has over 15 years’ experience delivering training, coaching and role-play, with a particular focus on communication and presentation skills. An experienced actor and improviser, he uses realistic role-play to bring training to life and people a practical way to try things out for themselves.

With over 30 years’ experience, Claudette delivers training across customer service, communication and manager development. A CIPD-qualified trainer, she’s known for her warmth and ability to connect with people, creating sessions that build confidence and help people perform at their best.

With over a decade of experience, Ffion helps people communicate with greater clarity and confidence. An actor, writer and facilitator, she brings extensive experience in role-play, coaching and communication training, with an inclusive approach that helps people feel comfortable learning developing.

With over 15 years’ experience in learning and development, Lisa brings first-hand experience of contact centre management, sales, service and HR. Having worked within FCA-regulated organisations, she combines commercial understanding with an empathetic, high-energy approach to training.

With a background in psychology and Learning & Development, Joti delivers training and business coaching across leadership, management, performance and communication. She combines commercial experience with her skills as an actress and presenter to make learning practical, engaging and relevant.