Resources
Useful things from Reality
Over the years, we’ve created books, guides, tools and other resources to help people with the conversations and challenges they come across at work.
Some are designed to give you a practical idea you can use straight away. Others give you a little more to think about. And our Reality app brings much of what we’ve created together in one place.
Have a look around and see what’s useful to you.
Whose Side Are You On? Disloyal Bonding and Strategic Lies
Bob Morrell & Jeremy Blake
Have you ever heard someone try to build rapport with a customer by criticising the company they work for?
“I know. I don’t agree with the policy either.”
It might feel like empathy, but what does it do to the customer’s confidence in the business?
Bob and Jeremy call this Disloyal Bonding. In Whose Side Are You On?, they explore why it happens, the damage it can do and how leaders can recognise and tackle it.
The Death of Late Space: Your Guide to Success In Media Sales
Bob Morrell & Jeremy Blake
Media sales has changed enormously, but many of the challenges facing salespeople and their managers are surprisingly familiar.
The Death of Late Space brings together practical ideas for selling media, from building stronger relationships with clients and agencies to developing sales teams and giving customers good reasons to spend more with you.
Bob and Jeremy look at how the media industry has evolved, the impact of digital and social media and what salespeople can do to stay relevant as they way clients buy continues to change.
In Reality newsletter
A little bit of Reality in your inbox
Every two months, we bring together some of the ideas, conversations and things we’ve been thinking about across sales, leadership, coaching and customer experience.
You’ll find practical tips, recent podcasts, articles and videos, along with news from the Reality team and plenty to get you thinking.
Want to see what In Reality is like? Have a read of one of our recent editions.
The Perfect Storm: 30 Ways to Drive Your Business
Bob Morrell & Jeremy Blake
What do you do when business gets tougher and simply carrying on as before isn’t going to be enough?
The Perfect Storm brings together 30 practical ideas for running and growing a business through challenging times. Bob and Jeremy look at everything from sales and customer service to management, efficiency, where to focus your efforts and how to keep moving when the wider picture feels uncertain.
The Brexit Manager (or Navigating Unchartered Waters)
Bob Morrell & Jeremy Blake
Written at a time when businesses were trying to work out what Brexit might mean for them, The Brexit Manager follows Alex, a manager dealing with the potential impact on employees, customers, suppliers and the wider business.
Across ten short chapters, Bob and Jeremy explore some of the questions managers were facing and the practical decisions they needed to consider while the answers were far from certain.
The Reality App
Got a question or a tricky conversation coming up?
The Reality app brings our videos, podcasts, articles and practical tips together in one place, covering sales, leadership, coaching and customer conversations.
You can browse the latest content or simply ask a question. The app searches through our library to find ideas and answers that could help.
So whether you’re preparing for a sales conversation, thinking about how to coach someone in your team or looking for a different way to handle a customer situation, you can find something useful in seconds.
The Reality App
Got a question or a tricky conversation coming up?
The Reality app brings our videos, podcasts, articles and practical tips together in one place, covering sales, leadership, coaching and customer conversations.
You can browse the latest content or simply ask a question. The app searches through our library to find ideas and answers that could help.
So whether you’re preparing for a sales conversation, thinking about how to coach someone in your team or looking for a different way to handle a customer situation, you can find something useful in seconds.