Privacy Policy



Reality Training ("We") are committed to protecting and respecting your privacy.

This policy (together with our terms of use) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us.  Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.

The rules on processing of personal data are set out in the General Data Protection Regulation (the “GDPR”).


  • Data controller - A controller determines the purposes and means of processing personal data.
  • Data processor - A processor is responsible for processing personal data on behalf of a controller.
  • Data subject – Natural person
  • Categories of data - Personal data and special categories of personal data
  • Personal data - The GDPR applies to ‘personal data’ meaning any information relating to an identifiable person who can be directly or indirectly identified in particular by reference to an identifier (as explained in Article 6 of GDPR). For example name, passport number, home address or private email address. Online identifiers include IP addresses and cookies.
  • Special categories personal data - The GDPR refers to sensitive personal data as ‘special categories of personal data’ (as explained in Article 9 of GDPR). The special categories specifically include genetic data, and biometric data where processed to uniquely identify an individual. Other examples include racial and ethnic origin, sexual orientation, health data, trade union membership, political opinions, religious or philosophical beliefs.
  • Processing - means any operation or set of operations which is performed on personal data or on sets of personal data, whether or not by automated means, such as collection, recording, organisation, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction, erasure or destruction.
  • Third party - means a natural or legal person, public authority, agency or body other than the data subject, controller, processor and persons who, under the direct authority of the controller or processor, are authorised to process personal data.

Who are we?

Ann Harris is the data controller. This means she decides how your personal data is processed and for what purposes. Her contact details are:  01580 720377. For all data matters contact Ann Harris.

The purpose(s) of processing your personal data

We use your personal data for the following purposes:

  • For clients: email and telephone liaison, contracts, agreements, invoicing and all relevant notes pertaining to the delivery of training projects, coaching and consultancy.
  • For past clients, interested parties (through web and social media campaigns) and previous contacts: Email and Direct Mail Marketing and Telemarketing.

The categories of personal data concerned

With reference to the categories of personal data described in the definitions section, we process the following categories of your data:

  • Name, business address, business email and business telephone number.
  • Personal Email address where it was supplied voluntarily.

[We have obtained your personal data from you signing up to our newsletter, or through a feedback form or personal exchange and it may have come to use through a data library, or through calling your switchboard or your LinkedIn profile.]

What is our legal basis for processing your personal data?

Personal data (article 6 of GDPR)

Our lawful basis for processing your general personal data:

  • Consent of the data subject: All feedback forms and web-based forms contain a GDPR consent element for opting into receiving our communications.
  • Processing necessary for the performance of a contract with the data subject or to take steps to enter into a contract: These are emails and phone numbers used to carry out the negotiation and logistics applied to a training contract.
  • Processing necessary for compliance with a legal obligation: These are emails and phone numbers used to bring about the delivery of a training contract and must be kept by law for up to 6 years.
  • Processing necessary to protect the vital interests of a data subject or another person: We do not store data for this purpose except when it is applied to the previous clause about legal requirements.
  • Processing necessary for the performance of a task carried out in the public interest or in the exercise of official authority vested in the controller: We do not store data for this purpose except when it is applied to the previous clause about legal requirements.
  • Processing necessary for the purposes of the legitimate interests of the data controller or a third party, except where such interests are overridden by the interests or fundamental rights or freedoms of the data subject: The data subject’s rights and freedoms are respected and data will not be processed by this organisation or the data controller where those rights may be deemed to be infringed. We will also never offer data to a third party unless legally required to do so.

Sharing your personal data

Your personal data will be treated as strictly confidential, and will be shared only with; line managers and relevant contacts in your company in relation to training project delivery. Other than that your data will not be shared with anyone and if you subscribe to our email shots of social media we will not share your personal data.

How long do we keep your personal data?

We keep your personal data for no longer than reasonably necessary of for a period of 6 years if your data was essential for us to have in delivery of our training services and we are required to hold that data in case of any legal claims/complaints.

Providing us with your personal data

You are under no statutory or contractual requirement or obligation to provide us with your personal data. But failure to do so will have the following consequences: you may not be able to receive feedback, goals, training notes, webinars, or other web linked items that are produced in conjunction with your training. If we have not trained you and you want to receive our social media and email communications we need that link to your personal data for this to happen – and of course, you can unsubscribe from emails at any time.

Your rights and your personal data

Unless subject to an exemption under the GDPR, you have the following rights with respect to your personal data:

  • The right to request a copy of the personal data which we hold about you;
  • The right to request that we correct any personal data if it is found to be inaccurate or out of date;
  • The right to request your personal data is erased where it is no longer necessary to retain such data;
  • The right to withdraw your consent to the processing at any time, where consent was your lawful basis for processing the data;
  • The right to request that we provide you with your personal data and where possible, to transmit that data directly to another data controller, (known as the right to data portability), (where applicable i.e. where the processing is based on consent or is necessary for the performance of a contract with the data subject and where the data controller processes the data by automated means);
  • The right, where there is a dispute in relation to the accuracy or processing of your personal data, to request a restriction is placed on further processing;
  • The right to object to the processing of personal data, direct marketing and processing for the purposes of scientific/historical research and statistics.

Transfer of data abroad

We do not transfer personal data outside the eea.

Automated decision-making

We do not use any form of automated decision making.

Further processing

If we wish to use your personal data for a new purpose, not covered by this Data Privacy Notice, then we will provide you with a new notice explaining this new use prior to commencing the processing and setting out the relevant purposes and processing conditions.

Changes to our privacy policy

Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail. Please check back frequently to see any updates or changes to our privacy policy.

How to make a complaint

To exercise all relevant rights, queries or complaints please in the first instance contact our Data Protection Officer Ann Harris at Tel +44 (0)1580 720377.

If this does not resolve your complaint to your satisfaction, you have the right to lodge a complaint with the Information Commissioners Office on 03031231113 or via email or at the Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF, England.