Our insights
The Podcasts
You can find all of our podcasts, The Reality of Business, The Reality is Sales Training, and The Reality of Contact Centres on your favourite podcast platform for easy access and convenience.
The Reality of Business
The Reality of Business, the go-to podcast for insights, stories, and straight-talking advice on all things business.
With over two decades of running Reality Training, Bob & Jeremy have coached thousands, spoken at global conferences, and worked with businesses of all sizes - from start-ups to household names. Their experience, paired with their unique storytelling style, makes this podcast a must-listen for anyone looking to sell smarter, lead better, and think differently about business.
What You’ll Get
🎙️ Expert insights & strategies to transform your approach
😂 Honest, light-hearted discussions - no corporate jargon, just real talk
💡 Lessons from global business leaders & industry disruptors
🌍 Stories from working with world-renowned brands
Launched in June 2021 as Bob & Jeremy’s Conflab, the show has evolved into The Reality of Business, delivering thought-provoking discussions, entertaining banter, and actionable takeaways to help you navigate the challenges of modern business.
Why Listen?
📈 Want to sell more and manage better? We’ve got you.
💬 Looking for fresh perspectives on leadership & sales? You’re in the right place.
🎧 Need an engaging listen while you work, commute, or unwind? We’re here for that too.
Listen wherever you get your podcasts by clicking the button below.
The Reality is Sales Training
The Reality is Sales Training is the podcast that demystifies sales training and reveals how it drives real business success.
With over 20 years of global sales training experience, Bob Morrell & Jeremy Blake have helped businesses of all sizes transform their sales teams. Whether you’re a sales professional, manager, or business leader, this podcast will challenge your thinking, sharpen your skills, and show you what it really takes to sell more effectively.
What You’ll Learn:
❓ Does sales training really work? (Spoiler: Yes, and we’ll show you why.)
📈 What’s the ROI of great sales training? (Hint: Higher conversions & better results.)
🛑 What sales myths need busting? (We’ll challenge outdated ideas & bad habits.)
🔑 Which sales skills drive success today? (Master the techniques that top performers use.)
From consumer sales to B2B deals, Bob & Jeremy break down the realities of selling, offering practical strategies to help you sell smarter, close better, and stay ahead in the ever-changing world of sales.
Listen wherever you get your podcasts by clicking the button below.
The Reality of Contact Centres
Welcome to The Reality of Contact Centres, the essential podcast for advisors, agents, team leaders, managers, and directors in the contact centre industry.
Hosted by Bob Morrell & Jeremy Blake, experienced sales trainers and executive coaches, this podcast draws on decades of training thousands of contact centre professionals worldwide. If you're looking for expert advice, fresh strategies, and real-world insights to help your contact centre excel, evolve, and exceed expectations, you’re in the right place.
What You’ll Learn:
📞 How to boost customer engagement & satisfaction
📊 Proven strategies to improve contact centre performance
💬 Leadership & coaching techniques to develop high-performing teams
🔄 The latest innovations shaping the future of customer interactions
🎯 How to drive results in traditional, digital & hybrid contact centres
We challenge industry norms, explore the realities of leadership, and share actionable takeaways to help you adapt, improve, and lead your team to success. Whether you run a call centre, web chat team, or virtual operation, we’ll help you stay ahead in today’s fast-moving customer service landscape.
Listen wherever you get your podcasts by clicking the button below.