Our insights

The Podcasts

You can find all of our podcasts, Bob & Jeremy’s Conflab, The Reality is Sales Training, and Contact Centre Focus on your favourite podcast platform for easy access and convenience.

Bob & Jeremy's Conflab

Looking for expert advice, valuable business insights, practical life tips, all served with a dash of humour? With Bob & Jeremy’s Conflab, you’ll discover a wealth of topics, from dissecting people’s obsession with meetings to mastering presentations, finding motivation, making the 4-day week work for you, and our popular do’s & don’ts series. Plus the occasional surprise special guest! 

Your voice matters too! You can help shape our future episodes and get the insights you need by sharing your suggestions on the topics YOU want to explore.

Join our Conflab community of avid listeners who have made our podcast a massive success – subscribe now on your favourite podcast platform!

Contact Centre Focus

Whether you’re based in a traditional contact centre, part of a web chat team, or work in a virtual contact centre, we’ve got you covered. Do you deal with difficult customers? Want to know the worst words to say in a contact centre? Looking for ways to improve your measuring of AHT? Bob & Jeremy offer valuable insights, advice, and tips for contact centre professionals at all levels – from advisors to directors. Tune in for free ideas and inspiration that will help you develop your skills and leadership strategies and keep your contact centre fit for the modern world.

Subscribe now on your favourite podcast platform and join the conversation!