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The Blog
We understand that sometimes, you might prefer reading content at your own pace. That’s why we’ve taken our most popular podcast episodes from The Reality of Business, The Reality is Sales Training, and The Reality of Contact Centres and transformed them into blogs so that you can access the same valuable content in a written format, with the flexibility of reading them at your convenience.
The CEO of a Breakdown Business Has a Major Breakdown in Thinking
by Jeremy Blake
My car broke down on New Year’s Eve. It wasn’t late. I was coming back from Oxford with my family, and it just stopped working, I was able to glide to a stop in a layby on the A34, phew!
Voice Tips for Contact Centres Part 1: 5 Key Tips to Improve
by Bob Morrell
If you use your voice all day, then it is essential to treat it with respect. Also you need to be aware of the different parts of your voice and how you can use them for effect.
First Jobs: What's the Best First Job? What Should You Look For?
by Bob Morrell
My first proper job, and by that, I mean a job that I actually wanted, as opposed to a job I had to do, was working in Telesales for a publisher. I was eighteen years old.
Top Tips for All Call Centres: Ideas & Strategies to Have a Truly Great New Year!
by Bob Morrell
Our latest Contact Centre Focus podcast episode is packed with top tips to turn every customer interaction into a positive experience. Let’s take a look at some of them here:
2024 Reflect & Reset: A Guide to New Year Success
by Bob Morrell
Right now is the time to talk about those New Year's resolutions. The ones we are all wavering on in January.
Team Leaders Do's & Don'ts: Leadership Tips & Tricks for Thriving Teams
by Bob Morrell
Team leaders – what are you doing with your time?
In a recent podcast, we talked about the right and wrong dynamics for team leaders, worldwide.
Top Tips for Contact Centre Interviews: Stategies to Impress
by Bob Morrell
Are you gearing up for a contact centre job interview and want to stand out from the crowd?
The SFC Coaching Model: Sweary Coaching for All
by Bob Morrell
In our recent Bob & Jeremy’s Conflab podcast, we explore the SFC Coaching Model - a fresh and unique approach that prioritises what truly matters in life and work.
What’s Funny? The Evolution and Impact of Humour in Business
by Bob Morrell
If work is fun, then life is way more bearable. Laughter makes it more enjoyable. So, let’s see if you think this is funny.
Navigating Noel! Your Ultimate Guide to your Contact Centre Celebration
by Jeremy Blake
The Christmas season is upon us, and with it comes the notorious challenge of the office Christmas party, especially in the lively world of a Contact Centre.
Service is Sales: Redefining Customer Service & Boosting Revenue with a Sales-Driven Approach
by Bob Morrell
Customer service has come a long way from its traditional role of merely handling complaints and answering customer queries.
Bad Management: The UK Corporate Crisis – Your Leadership Challenges and Solutions
by Bob Morrell
The business world in the UK is in a slow decline.