Our insights
The Blog
We understand that sometimes, you might prefer reading content at your own pace. That’s why we’ve taken our most popular podcast episodes from The Reality of Business, The Reality is Sales Training, and The Reality of Contact Centres and transformed them into blogs so that you can access the same valuable content in a written format, with the flexibility of reading them at your convenience.
How to Motivate Employees: Creating a Working Culture That Retains and Inspires
by Bob Morrell
Employee motivation. It’s one of those topics every leader knows is important, but when it comes to truly understanding it, things can get… complicated.
Objection Handling: Elevate Your Sales Skills
by Bob Morrell
In the world of sales, objections can feel like brick walls. You’re presenting an offer, things seem to be going smoothly, and then – bam!
Rethinking Success: Are your Performance Metrics Telling the Right Story?
by Bob Morrell
How do you measure performance of your team, division, private company or PLC?
The Power of Asking the Right Questions in Sales
by Jeremy Blake
In the fast-paced world of sales, it’s easy to focus on the pitch, the product, or the close, while forgetting a fundamental key to success: asking the right questions.
Unlocking the Power of Executive Coaching: Prioritising Mental Health at Work on World Mental Health Day
by Jeremy Blake
In recognition of today (10th October 2024) being World Mental Health Day 2024, it’s important to focus on a topic that impacts us all – mental health in the workplace.
Whose Side Are You On? Disloyal Bonding and Strategic Lies
by Bob Morrell
This is the title of our new book, which launched on the 1st October 2024.
Walking for Positivity: Bob’s Journey Along the Portuguese Coastal Camino
by Bob Morrell
Bob recently completed the Portuguese Coastal Camino, walking from Porto to Santiago de Compostela.
Uncover the Hidden Cost of Disloyal Bonding in Your Business
by Bob Morrell
We're excited to announce we're publishing our new book, Whose Side Are You On? Disloyal Bonding and Strategic Lies on 1st October 2024.
Networking: Do's and Don'ts, Tips & Strategies
by Bob Morrell
Networking events are important ways to grow business and make useful contacts, unfortunately many of us are hopeless when we get to them and miss out on the opportunity they provide.
Election Special: Why does Public Speaking Matter?
by Bob Morrell
As we enter a campaign for a major election, in a year of elections all over the world, the importance of public speaking becomes essential.
Ageism Bias in Contact Centres
by Bob Morrell
In the realm of customer service, biases get in the way of exceptional service delivery.
Tipping, Service Charges, Brand Charges… What is Happening with This ‘Grey Area’?
by Bob Morrell
The act of tipping, while commonplace, remains one of the most intricate social customs we engage in regularly.