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The Blog

We understand that sometimes, you might prefer reading content at your own pace. That’s why we’ve taken our most popular podcast episodes from Bob & Jeremy’s Conflab, The Reality is Sales Training, and Contact Centre Focus and transformed them into blogs so that you can access the same valuable content in a written format, with the flexibility of reading them at your convenience.

Podcast microphone

Sales Targets (and How They Work Against You)

by Bob Morrell

There is no way to set a sales target. It’s the oddest thing. We have been training managers for over 15 years and that one topic is one we have never trained because it doesn’t actually exist…

Podcast microphone and headphones

Voice Tips for Contact Centres Part 2: Five More Key Tips!

by Bob Morrell

In part 2 of our series on the voice, here are five more essential tips to refine your phone voice and make every customer interaction count:

View of the inside of a deli in Oxford

My Worst Interview & the Problem with Advice

by Jeremy Blake

I was a student in Oxford, not at the university, but at the Oxford School of Drama.

Man with an incredulous look on his face

The CEO of a Breakdown Business Has a Major Breakdown in Thinking

by Jeremy Blake

My car broke down on New Year’s Eve. It wasn’t late. I was coming back from Oxford with my family, and it just stopped working, I was able to glide to a stop in a layby on the A34, phew!

Podcast microphone and headphones

Voice Tips for Contact Centres Part 1: 5 Key Tips to Improve

by Bob Morrell

If you use your voice all day, then it is essential to treat it with respect. Also you need to be aware of the different parts of your voice and how you can use them for effect.

Podcast microphone with Bob and Jeremy smiling

First Jobs: What's the Best First Job? What Should You Look For?

by Bob Morrell

My first proper job, and by that, I mean a job that I actually wanted, as opposed to a job I had to do, was working in Telesales for a publisher. I was eighteen years old.

Customer service headphones in between Bob and Jeremy

Top Tips for All Call Centres: Ideas & Strategies to Have a Truly Great New Year!

by Bob Morrell

Our latest Contact Centre Focus podcast episode is packed with top tips to turn every customer interaction into a positive experience. Let’s take a look at some of them here:

Bob and Jeremy with a sound wave between them

2024 Reflect & Reset: A Guide to New Year Success

by Bob Morrell

Right now is the time to talk about those New Year's resolutions. The ones we are all wavering on in January.

Bob and Jeremy with a sound wave between them

Team Leaders Do's & Don'ts: Leadership Tips & Tricks for Thriving Teams

by Bob Morrell

Team leaders – what are you doing with your time?

In a recent podcast, we talked about the right and wrong dynamics for team leaders, worldwide.

Podcast microphone and headphones

Top Tips for Contact Centre Interviews: Stategies to Impress

by Bob Morrell

Are you gearing up for a contact centre job interview and want to stand out from the crowd?

The SFC Coaching Model diagram

The SFC Coaching Model: Sweary Coaching for All

by Bob Morrell

In our recent Bob & Jeremy’s Conflab podcast, we explore the SFC Coaching Model - a fresh and unique approach that prioritises what truly matters in life and work.

Two podcast microphones on stage with a blue theatre curtain and spotlights

What’s Funny? The Evolution and Impact of Humour in Business

by Bob Morrell

If work is fun, then life is way more bearable. Laughter makes it more enjoyable. So, let’s see if you think this is funny.