our blog

Browse through an assortment of blog posts by our very own experts and specialists. Our team has spent many years of delivering sales training and management development to a multitude of brands and partners. Here is where they impart their experience and knowledge they gained. Improve your understanding of the inner workings of your industry and how to apply this knowledge in your company’s day to day operations.

Jeremy Blake on June 3, 2016

Whether you are leading an entire organisation or a single team, and whether working in an office together or remotely, there are a few things that you should do every day.

The challenge of...

Anonymous on June 3, 2016

Manager – doing things right

Leader – doing the right thing

It took me some time to master being a manager in my earlier career.

In my role as a manager:

1. I had to...

Anonymous on May 25, 2016

Every six months, Reality Training organise a team building day in which Jeremy, Ann, Bob and myself take part. Last time out, Ann organised a brilliant murder mystery trail through the lovely...

Jeremy Blake on May 22, 2016

Jeremy Blake on May 16, 2016

Everyday you are confronted with choices. Which shirt to wear, which shoes, what to have for breakfast, whether you should put a wash on or hang out the washing; and this is before you have even...

Bob Morrell on May 9, 2016

1. What is the truth behind the CV? Most salespeople will produce a CV that smacks of super sales skills and masks a reality of mediocre achievements. That’s a given. So what is the truth behind...

Bob Morrell on April 29, 2016

At a recent travel conference we presented a session on time management. Whilst delivering this to a group of successful travel homeworkers, we reflected on the many presentations we have seen...

Jeremy Blake on April 29, 2016

During my first week at Drama school in the September of 1990, Jonathan David, our Head of Drama, taught me a major lesson, perhaps the most important lesson I was to learn from my time studying...

Bob Morrell on April 18, 2016

On a recent holiday, my son wanted a Real Madrid football strip. He and his mother had already seen one he liked (the away kit, Ronaldo’s name on the back) and had been offered it for 40 euros. I...

Anonymous on April 12, 2016

Over the ten years I have been coaching successful leaders I have collated a list of over 150 “Great Coaching Questions”. They sit in my desk draw and I enjoy reviewing them from time to time. I...

Jeremy Blake on April 12, 2016

I’m back from a glorious week in Devon where my family relaxed in Grandma’s immobile mobile home for the week.

We spent time on the beach and it hardly rained. We visited all of the nearby...

Bob Morrell on March 8, 2016

The internet has created an entire marketing revolution. Indeed, I remember the days when we had courses to show us what a web site actually was!

We were told then that within a few years...

Ann Harris on March 7, 2016

As a great enthusiast of all things film, I love nothing more than watching new movies at my local cinema, and then discussing everything about it afterwards.  I spend a lot of time, with friends...

Bob Morrell on February 18, 2016

I came to a conclusion at the end of last year that Sales Management as we know it, or at least as so many people know is dead, or at the very least dying.

Sales Management in many...

Bob Morrell on February 4, 2016

According to the authors of The Financial Times Guide to Business Training, the UK spent £40 bn on business training and this was a little more than the education budget.

In Dina Medland’s...

Jeremy Blake on February 4, 2016

‘By “Don’t Ask If – ask which”, I mean you should always frame your words, (especially at the close) so that you give the prospect a choice between something and something, never between SOMETHING...

Jeremy Blake on February 3, 2016

Our top tips for successful call centre management are all about the future. The key to managing call centres effectively is to be planning ahead constantly so that service consistency matches the...

Jeremy Blake on January 25, 2016

If you started in telesales in the 80’s or 90’s, or even the early noughties, you were likely to have been on an induction programme that told you about the importance of Listening. If you were...

Jeremy Blake on January 21, 2016

Bob and I had the good fortune to see Dame Edna Everage live at The Globe Travel Awards last Thursday. I’ve been a fan since I first saw her on television in the 1980s.

She gave us twenty...

Bob Morrell on January 6, 2016

On a recent holiday in the Canaries, we went for lunch in an Asian themed restaurant. This was in a brand new retail park that had some fantastic shops and this restaurant offered us some welcome...