our blog

Browse through an assortment of blog posts by our very own experts and specialists. Our team has spent many years of delivering sales training and management development to a multitude of brands and partners. Here is where they impart their experience and knowledge they gained. Improve your understanding of the inner workings of your industry and how to apply this knowledge in your company’s day to day operations.

Bob Morrell on March 17, 2017

One of the current focuses of many brands is the empowerment of their staff and managers through training and enablement, which generates engagement.

Whilst all these are essential they are...

Jeremy Blake on March 17, 2017

A few years ago I rang my children's nursery to let them know I was coming to get them early. The phone was picked up and I was hit with, “Hi you’re through to Made Up Nursey, Its Jackie speaking...

Jeremy Blake on March 17, 2017

My Father was a fine golfer and had a handicap of 4 when he was 14. This was in 1943.

He was good enough to have become a pro and yet he was discouraged by his parents, and instead he...

Jeremy Blake on March 2, 2017

Before we consider business, let us consider school. Were you competing on your own when you were at school, is your son or daughter flying solo, or are they already delegating?

Malcolm...

Bob Morrell on February 27, 2017

Over fifteen years ago, Jeremy and myself both worked for different companies. I had moved from Ziff Davis to Expedia, and Jeremy was with Yellow Pages.

What those organisations didn’t know...

Bob Morrell on February 27, 2017

After a visit to my local gym I popped into my local supermarket to get some food. On arrival, because I wasn’t wearing my usual clothes, I had no change on me, to use a £1 coin to access a...

Bob Morrell on February 20, 2017

10 years ago, Reality Training shared an office in Tunbridge Wells with a design agency. It was a happy arrangement that lasted for some years. The parade of shops that our business centre sat...

Ann Harris on February 17, 2017

When I received an email offering a potential opportunity to film and document a journey in Liberia for a group of coaches and leaders, I didn’t know what to think.

Apprehensive at first, I...

Bob Morrell on February 14, 2017

This blog post is aimed at any Sales Managers, Sales Directors and Salespeople who are curious about sales techniques.

Like many, I have been enjoying the Georgian romp that is ‘Taboo’ on a...

Jeremy Blake on December 14, 2016

Twenty years ago, I was teaching English as a foreign language at St Clare’s Oxford on their summer school.

On our first day of induction training I met my fellow teachers for what would be...

Bob Morrell on December 8, 2016

A friend of mine recently went to work in Spain. From his central city offices, he and a multi-cultural team all work together to achieve service excellence and productivity.

He has one...

Anonymous on November 30, 2016

This month, the Reality Training team took part in our biannual Team Building day.  This time, it was the turn of Bob Morrell. As usual, the day was planned in secret, and only Bob knew what the...

Bob Morrell on November 26, 2016

To answer this question, we must first define what a Sales Manager ‘with targets’ actually does.

   1. Creates the targets.
   2. Have them amended by someone higher up.
   3....

Ann Harris on November 18, 2016

More and more, organisations are moving away from the stereotypical office cubical environment, to a more freer moving, flexible style of working. Why is this? At first glance, it would seem...

Jeremy Blake on November 8, 2016

We are currently developing and installing a lot of sales and service models into large organisations.

Typically anything between 2,000 and 7,0000 sales and service people, managers,...

Bob Morrell on November 3, 2016

Whenever we meet new potential clients or embark on a new project, we always mystery shop the brand first to get an immediate gauge on the service standards currently on show.

In some cases...

Jeremy Blake on October 19, 2016

I’m just back from the ABTA Travel Convention in Abu Dhabi, which was a big hit on the networking front, and I gleaned some good insights and ideas from some of the speakers.

Phubbing. This...

Bob Morrell on October 17, 2016

Watching from afar, it’s tempting to write something very emotionally political about the current presidential race in the US.

We were in Princeton in 2008 when Obama was elected, and it...

Jeremy Blake on October 15, 2016

Do you know anybody who doesn't like being told a good story? Sometimes the most popular people we know are people who can tell stories. It is the the easiest way to make people understand...

Jeremy Blake on September 16, 2016

Whether you are a sales director of multiple contact centres around the globe or you have a national field sales team, your teams will be using the phone to follow up and close proposals. What you...