our blog

Browse through an assortment of blog posts by our very own experts and specialists. Our team has spent many years of delivering sales training and management development to a multitude of brands and partners. Here is where they impart their experience and knowledge they gained. Improve your understanding of the inner workings of your industry and how to apply this knowledge in your company’s day to day operations.

Jeremy Blake on July 20, 2017

Garbine Muguruza destroyed Venus Williams in the second set of their final at this year’s Wimbledon.

Here’s some of the stats:

Unforced errors 11 to Williams 25. 25 points is over 6...

Jeremy Blake on July 6, 2017

I was walking my dog yesterday evening and I saw an old lady struggling with moving her wheelie bin.

I went over and helped her get it back up to the side of her house. I asked her if her...

Bob Morrell on July 5, 2017

Over the last couple of years, we’ve done more web chat projects than ever before. It’s the new channel ‘on the block’ and so successful because it’s just so convenient for customers. I can sit...

Bob Morrell on June 23, 2017

So a year has passed since we voted to leave the EU.

What’s changed? On the face of it, not a great deal.

  1. We are still in the EU.
  2. We have served notice.
  3. The...
Jeremy Blake on June 22, 2017

There was once an estate agent who sold a house for a man in five days.

No sooner had the photographs been taken and the particulars printed, a couple with one child walked into the agency...

Ann Harris on June 22, 2017

Earlier this week we hosted The Reality Brexit Briefings, and it’s safe to say that they have gone down a storm.

If you didn’t attend then we’re sorry to have missed you, but don’t worry...

Bob Morrell on June 22, 2017

What’s stronger? Fear of your business not growing, or fear of losing customers?

The answer is that it is always the fear...

Ann Harris on June 6, 2017

This weekend I attended a friend’s special birthday in the Provençal town of Gap in the lower Alps. The French have a wonderful system where neighbours contribute to communal areas near their...

Jeremy Blake on June 5, 2017

Many of you reading this were born well before CRM (Customer Relationship Management) software was born.

Early pioneers were husband and wife team Robert and Kate Kestnbaum, who pioneered...

Bob Morrell on May 23, 2017

So it seems that a couple of times every year we have to spend a great deal of time on the phone, renewing insurances, energy bills, mobile phone contracts - you get the picture.

We all...

Jeremy Blake on May 23, 2017

Bob and I recently spoke at several conferences in April and May, a flurry of sales conferences as the new financial year begins.

At one event, we talked about the power of Related Stories...

Jeremy Blake on May 23, 2017

I’m enjoying a book that my eldest brother Charlie bought me called Philosophy for Beginners.

I have now have arrived at William of Ockham.

He was born in 1290 when Edward I was on...

Bob Morrell on May 5, 2017

When we engage in coaching conversations with executives and salespeople, we focus on their personal goals and objectives. In recent months those goals have been affected by world events that have...

Bob Morrell on May 5, 2017

There's a whole generation of people working today who have known nothing but ‘business by email’. Their productivity is judged on the number of emails sent. So they send an email, copying in all...

Jeremy Blake on April 11, 2017

A few years back Bob and I found ourselves in a great little hotel in New York, on West 47th St overlooking The Brooks Atkinson Theatre. A few doors down was a family owned Italian restaurant that...

Jeremy Blake on April 11, 2017

I recently spent time in a large secondary school in Newport Pagnell as part of a team of Young Enterprise volunteers.

We were running a workshop with 14 year olds, exploring the different...

Ann Harris on April 11, 2017

Reality Training are excited to announce that we have launched a new programme for Team Leaders.

From our experience on projects and partnerships with our clients lasting between two and...

Jeremy Blake on March 30, 2017

“I just need to think about it”.

“It’s not a good time, I will get it another time.”

“It’s too expensive.”

“I need to check with my partner.”

“I will buy it next...

Jeremy Blake on March 30, 2017

My weekend sales job during my first year studying drama, and I use the word 'studying' loosely, sees me selling clothes at The Gap on Saturdays.

I’d had training in clothes and how to fold...

Ann Harris on March 30, 2017

The higher up you go within an organisation, the bigger the decisions, or the consequences of those decisions, get. Either way there also seems to be an ever growing population of managers who run...