News
The latest from Reality
There’s usually something going on at Reality. We might be working on a new guide, recording a podcast series, creating new ways to share our training or getting involved in an event.
This is where you’ll find the things we think are worth sharing, along with the occasional update from the Reality team.
Are you coming to the Engage Customer Summit?
by Bob Morrell
Bob & Jeremy will be speaking at this year’s Engage Customer Summit, looking at Disloyal Bonding, AI and what happens when the conversations left for your people are the ones that…
What happens when AI hands the conversation back to a person?
by Bob Morrell
Our new guide looks at seven customer conversations where human judgement, empathy and experience still matter...
A new way to find ideas from Reality
by Jeremy Blake
We’ve created the Reality Training app to make it easier to find our videos, podcasts, articles and practical tips when you need them...
Over the years, we’ve created a lot of content.
25 years of Reality Training
by Jeremy Blake
Reality started with two salespeople who had met at drama school. Twenty-five years later, we’re still helping people have better conversations at work....
What happens when employees bond with customers by criticising their own company?
by Jeremy Blake
Bob and Jeremy’s book Whose Side Are You On? explores Disloyal Bonding, strategic lies and the conversations that can undermine a customer’s confidence in the business…