As a great enthusiast of all things film, I love nothing more than watching new movies at my local cinema, and then discussing everything about it afterwards.  I spend a lot of time, with friends...

I came to a conclusion at the end of last year that Sales Management as we know it, or at least as so many people know is dead, or at the very least dying.

Sales Management in many...

According to the authors of The Financial Times Guide to Business Training, the UK spent £40 bn on business training and this was a little more than the education budget.

In Dina Medland’s...

‘By “Don’t Ask If – ask which”, I mean you should always frame your words, (especially at the close) so that you give the prospect a choice between something and something, never between SOMETHING...

Our top tips for successful call centre management are all about the future. The key to managing call centres effectively is to be planning ahead constantly so that service consistency matches the...

If you started in telesales in the 80’s or 90’s, or even the early noughties, you were likely to have been on an induction programme that told you about the importance of Listening. If you were...

Bob and I had the good fortune to see Dame Edna Everage live at The Globe Travel Awards last Thursday. I’ve been a fan since I first saw her on television in the 1980s.

She gave us twenty...

On a recent holiday in the Canaries, we went for lunch in an Asian themed restaurant. This was in a brand new retail park that had some fantastic shops and this restaurant offered us some welcome...

In the same retail park as that of the previous blog post, we came across two bizarre situations. Designer brands had opened large shops there selling full ranges of clothes. Now the Canary...