Eleven years ago, we spoke at a conference where we pointed out that targeting was the wrong way to manage and motivate people and Managers should spend their valuable times on other tasks. At the...
Travel is an industry that is ahead of others when it comes to homeworking. Other companies are having to attempt homeworking for the first time and it’s not easy.
Some managers who see...
If circumstances lead you to self-isolate, I suggest you change the way you think about it.
Would you rather be in a state of self-isolation or a state or self-immersion?
Isolation...
One of the joys of podcasts is the ability to be doing something else while listening.
I have exhausted my ‘Running Tracks’ and need to download other songs, so for now have discovered ‘The...
When I look back on what led us to begin our business nearly 20 years ago, one of the reasons was trying to answer this question.
As an employee you work your hours, draw your salary and...
Over the last 18 months I have eaten in more than my usual share of chain restaurants all around the UK. Amongst some excellent meals I have noticed three troubling trends, which I fear, if not...
One of the problems with Board meetings is that they very rarely allocate enough time to focus on what’s happening right now. When the Board convenes everyone will have prepared something that...
I still have the thank you letter that mattered the most to me during my time at Yellow Pages.
It was from the HR director for a firm that sold and hired plant machinery. It wasn’t a throw...
Leaders and managers need to spend less time focusing on the result, the output of their team’s efforts.
Talking about results, good, bad, hit or missed, doesn’t change them, whether you...
You are a good listener. Friends talk to you. You can keep a secret too. Listening to friends and families, of course, may be easier than listening to colleagues or customers.
Is that true...
The 3 Camps When it Comes to Training
A few years ago, I had a call from a Canadian chap called Blake who was the European representative of an international training firm...
I was witness to a really talented manager recently, while on a Ski holiday in France with 6 different families.
On New Year’s Eve one of the children made a foolish mistake which caused...
As coaches, about now, many of our clients are starting to fall off whatever New Year Wagon they got on. Giving up drinking, eating, taking up exercise, cycling, walking, being nicer to people etc...
I ask the person handing me the coffee cup, “are your lids compostable?” “I have no idea,” comes the reply. I check the lid. 100% Compostable reads the embossed vegware. “They are” I say! “Oh...
During a training session last week people were discussing what they want to watch over Christmas. Mary Poppins Returns was talked about a lot, as were other family movies. The ‘is Die Hard a...
When I first began work, the rules were very clear and inflexible. You had to wear a suit. You could smoke at your desk and only had an hour for lunch. You did things...
Most year’s we will wake up with a hangover on the 1st January and decide on our New Year’s Resolution. We then spend a few days failing entirely to achieve it and by the middle of...
I had an enquiry earlier this year from a growing organisation with 300 salespeople, they didn’t call them salespeople. They called them Customer Service people. Their job was to take incoming...
A common theme in coaching conversations is people who have achieved what they initially aimed for and are unsure of what comes next. Sometimes, they take on a high-profile role, with seemingly...
Uncertainty has been hanging around the UK economy for over 3 years now. We're used to it - and many of us plan way ahead on purpose, to 'work through' this period. Then, when we think it may be...