Many of you reading this were born well before CRM (Customer Relationship Management) software was born.

Early pioneers were husband and wife team Robert and Kate Kestnbaum, who pioneered...

So it seems that a couple of times every year we have to spend a great deal of time on the phone, renewing insurances, energy bills, mobile phone contracts - you get the picture.

We all...

Bob and I recently spoke at several conferences in April and May, a flurry of sales conferences as the new financial year begins.

At one event, we talked about the power of Related Stories...

I’m enjoying a book that my eldest brother Charlie bought me called Philosophy for Beginners.

I have now have arrived at William of Ockham.

He was born in 1290 when Edward I was on...

When we engage in coaching conversations with executives and salespeople, we focus on their personal goals and objectives. In recent months those goals have been affected by world events that have...

There's a whole generation of people working today who have known nothing but ‘business by email’. Their productivity is judged on the number of emails sent. So they send an email, copying in all...

A few years back Bob and I found ourselves in a great little hotel in New York, on West 47th St overlooking The Brooks Atkinson Theatre. A few doors down was a family owned Italian restaurant that...

I recently spent time in a large secondary school in Newport Pagnell as part of a team of Young Enterprise volunteers.

We were running a workshop with 14 year olds, exploring the different...

Reality Training are excited to announce that we have launched a new programme for Team Leaders.

From our experience on projects and partnerships with our clients lasting between two and...

“I just need to think about it”.

“It’s not a good time, I will get it another time.”

“It’s too expensive.”

“I need to check with my partner.”

“I will buy it next...

My weekend sales job during my first year studying drama, and I use the word 'studying' loosely, sees me selling clothes at The Gap on Saturdays.

I’d had training in clothes and how to fold...

The higher up you go within an organisation, the bigger the decisions, or the consequences of those decisions, get. Either way there also seems to be an ever growing population of managers who run...

One of the current focuses of many brands is the empowerment of their staff and managers through training and enablement, which generates engagement.

Whilst all these are essential they are...

A few years ago I rang my children's nursery to let them know I was coming to get them early. The phone was picked up and I was hit with, “Hi you’re through to Made Up Nursey, Its Jackie speaking...

My Father was a fine golfer and had a handicap of 4 when he was 14. This was in 1943.

He was good enough to have become a pro and yet he was discouraged by his parents, and instead he...

Before we consider business, let us consider school. Were you competing on your own when you were at school, is your son or daughter flying solo, or are they already delegating?

Malcolm...

Over fifteen years ago, Jeremy and myself both worked for different companies. I had moved from Ziff Davis to Expedia, and Jeremy was with Yellow Pages.

What those organisations didn’t know...

After a visit to my local gym I popped into my local supermarket to get some food. On arrival, because I wasn’t wearing my usual clothes, I had no change on me, to use a £1 coin to access a...

10 years ago, Reality Training shared an office in Tunbridge Wells with a design agency. It was a happy arrangement that lasted for some years. The parade of shops that our business centre sat...

When I received an email offering a potential opportunity to film and document a journey in Liberia for a group of coaches and leaders, I didn’t know what to think.

Apprehensive at first, I...