our blog

Browse through an assortment of blog posts by our very own experts and specialists. Our team has spent many years of delivering sales training and management development to a multitude of brands and partners. Here is where they impart their experience and knowledge they gained. Improve your understanding of the inner workings of your industry and how to apply this knowledge in your company’s day to day operations.

Bob Morrell on February 14, 2017

This blog post is aimed at any Sales Managers, Sales Directors and Salespeople who are curious about sales techniques.

Like many, I have been enjoying the Georgian romp that is ‘Taboo’ on a...

Jeremy Blake on December 14, 2016

Twenty years ago, I was teaching English as a foreign language at St Clare’s Oxford on their summer school.

On our first day of induction training I met my fellow teachers for what would be...

Bob Morrell on December 8, 2016

A friend of mine recently went to work in Spain. From his central city offices, he and a multi-cultural team all work together to achieve service excellence and productivity.

He has one...

Anonymous on November 30, 2016

This month, the Reality Training team took part in our biannual Team Building day.  This time, it was the turn of Bob Morrell. As usual, the day was planned in secret, and only Bob knew what the...

Bob Morrell on November 26, 2016

To answer this question, we must first define what a Sales Manager ‘with targets’ actually does.

   1. Creates the targets.
   2. Have them amended by someone higher up.
   3....

Robbie Tosh on November 18, 2016

More and more, organisations are moving away from the stereotypical office cubical environment, to a more freer moving, flexible style of working. Why is this? At first glance, it would seem...

Jeremy Blake on November 8, 2016

We are currently developing and installing a lot of sales and service models into large organisations.

Typically anything between 2,000 and 7,0000 sales and service people, managers,...

Bob Morrell on November 3, 2016

Whenever we meet new potential clients or embark on a new project, we always mystery shop the brand first to get an immediate gauge on the service standards currently on show.

In some cases...

Jeremy Blake on October 19, 2016

I’m just back from the ABTA Travel Convention in Abu Dhabi, which was a big hit on the networking front, and I gleaned some good insights and ideas from some of the speakers.

Phubbing. This...

Bob Morrell on October 17, 2016

Watching from afar, it’s tempting to write something very emotionally political about the current presidential race in the US.

We were in Princeton in 2008 when Obama was elected, and it...

Jeremy Blake on October 15, 2016

Do you know anybody who doesn't like being told a good story? Sometimes the most popular people we know are people who can tell stories. It is the the easiest way to make people understand...

Jeremy Blake on September 16, 2016

Whether you are a sales director of multiple contact centres around the globe or you have a national field sales team, your teams will be using the phone to follow up and close proposals. What you...

Bob Morrell on September 12, 2016

Over the last 40 years several films have been released which, as a training company, has helped us draw inspiration and ideas.

Here is number 1 on our list, our top business related film...

Bob Morrell on September 6, 2016

Many years ago we delivered a project for a large organisation. We had to deal with an individual who would not, and could not see that what we were doing had any value.

Despite their...

Bob Morrell on September 1, 2016

Leadership has changed in the last 30 years. As a young manager with a small team I had to manage several difficult situations. One was an under-performing rep, who was resting on his laurels and...

Jeremy Blake on September 1, 2016

My family and I have recently returned from the holiday of our lifetimes – we had a fortnight in Cayo Coco in Cuba. This area is in the Jardines del Rey archipelago with Ciego de Ávila as its...

Bob Morrell on September 1, 2016

Over the last 40 years several films have been released which, as a training company, has helped us draw inspiration and ideas.

Here is number 3 and 2 from our top 5:

Number 3: ...

Bob Morrell on August 17, 2016

If you look at the list of reviews from Mary's army of secret shoppers, Waterstones is enjoying top spot. If you are reading this Blog there's a good chance you are a reader, and have experienced...

Bob Morrell on August 12, 2016

Over the last 40 years several films have been released, which as a training company, has helped us draw inspiration and ideas.

Here is number 5 and 4 from our top 5:

Number 5:  Tin...

Bob Morrell on August 11, 2016

Many of our partners have talked to us about the possible effects of Brexit.

The day after the vote, which I have to say we all expected to be ‘Remain', there was certainly an air of fear...