A cautionary tale and how you can use this true story to make your teams more profitable straight away.

Retaining customers or winning new ones requires skills that some firms are investing...

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As a father of two teenagers, I do sometimes worry that we’re creating a generation of people who lack genuine empathy with their fellow human beings. Interactions that we take for granted, like...

As a regular traveller for business I am used to booking my airport parking well in advance, so I can get the car park as near to the terminal as possible, for the lowest price.  The Gatwick...

There’s a famous scene in ‘Peep Show’ where two of the characters, Mark and Super-Hans are at a country pub, trying to get a late-night cab back to their hotel. Mark is on the phone to the taxi...

One of the disadvantages of being a trainer and speaker is that you are sometimes forced to eat, in restaurants, alone. On a recent trip to Newcastle I went to one of my favourite chains and asked...

1. You’re not as famous as your ego might tell you.

I went to see Death of a Salesman at the Young Vic recently. It had a strong cast of leads with Wendell Pierce and Sharon D....

If you are someone who likes to keep a toe in the world of work but also wants a book that helps you in all parts of your life, then let me recommend two people to you.

The reason I say...

Our first big project in travel was over 10 years ago; a ‘lates’ roadshow for a major travel retailer. An inspired training manager saw the gap between his agents...

I had another I’ll just ‘check with my manager moments’ on Saturday.

While in Milton Keynes aka MK Downtown Central LA I was in a relative bustle, and having stocked up to sort the upcoming...

Today is yet another historic day in the history of Brexit. Another delay, another leader? And more discussion, division, uncertainty and stagnation. We’re a country...

When I was 19 I booked myself onto a Pan Am flight to the US. Within the costs of the return flight, were the following things. 2 Suitcases each way. Food and drinks...

Someone recently observed to me that she thought that some men have it drummed into themselves, to never apologise. Or at least, to never apologise to a woman. In...

Imagine you are sitting in the South of France, you’ve just enjoyed a Prix Fixee lunch. As the sun shifts in the sky and the...